Customer Service Representative

3 weeks ago


Burlington, Vermont, United States Planet Fitness - Burlington Fitness, Inc Full time
Customer Service Associate

We are seeking a highly motivated and friendly individual to join our team as a Customer Service Associate at Planet Fitness - Burlington Fitness, Inc.

Job Summary:

As a Customer Service Associate, you will be responsible for providing exceptional customer service to our members, prospective members, and guests. This includes greeting members, handling front desk duties, facilitating updates to member accounts, and responding to member questions and concerns in a timely and professional manner.

Responsibilities:
  • Greet members, prospective members, and guests, providing a positive and welcoming experience.
  • Handle all front desk related duties, including answering phone calls, responding to emails, and processing transactions.
  • Facilitate updates to member accounts, including changes to membership status, payment information, and personal details.
  • Respond to member questions and concerns in a timely and professional manner, escalating issues to management as needed.
  • Assist in maintaining the neatness and cleanliness of the club, including restocking supplies, cleaning equipment, and disposing of trash.
Requirements:
  • Pursuant to this franchise's Covid-19 protocols, individuals must be fully vaccinated and boosted upon commencing employment.
  • Customer service background preferred, with experience in a fast-paced environment.
  • Basic computer proficiency, including knowledge of Microsoft Office and point-of-sale systems.
  • Punctuality and reliability are a must, with the ability to work a variety of shifts, including evenings and weekends.
  • Demonstrate diplomacy in all interactions, using appropriate behavior and language.
  • Must be 18 years of age or older.
Physical Demands:
  • Continual standing and walking during shift, with occasional lifting of up to 50 pounds.
  • Continual talking in person or on the phone during shift, with occasional exposure to cleaning chemicals.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.



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