Vision Care Technician

2 weeks ago

New York, New York, United States Warby Parker Full time

Job Status:

Full-Time

We are on the lookout for exceptional Vision Care Technicians to collaborate closely with our Optometrists, ensuring that every patient enjoys a remarkable experience during their eye examinations.

Your role will involve managing a substantial patient flow, conducting preliminary assessments, assisting with contact lens training, facilitating video-assisted eye exams (when applicable), gathering essential data, and ensuring the smooth operation of our eye examination services.



Key Responsibilities:
  • Serve as the primary point of contact between the doctor and patients, fostering strong relationships with all eye exam clients.
  • Conduct initial clinical data collection, which includes but is not limited to: autorefraction, visual acuity testing, intraocular pressure measurement, pupil evaluation, ocular motility assessment, retinal imaging, and lensometry.
  • Assist with both in-person and video-assisted eye examination appointments as available.
  • Guide new contact lens users through the process of insertion and removal training.
  • Provide training to additional team members (as directed by the Store Leader) on how to deliver insertion and removal training.
  • Support patients and the store team throughout the booking process, including appointment confirmations, annual exam outreach, and follow-ups for contact lenses to ensure a seamless experience.
  • Efficiently manage patient flow through the eye examination process.
  • Assist the doctor in maintaining accurate and meticulous records of collected data.
  • Help prepare reports for other healthcare professionals as necessary.
  • Ensure compliance with governmental regulations and privacy policies (e.g., HIPAA/PIPEDA) and company protocols.
  • Maintain an organized examination room by restocking supplies, keeping contact lens trials current, ensuring cleanliness of equipment, and performing ongoing maintenance and calibration as required.
  • Support the retail sales team as directed by the Store Leader.

Who You Are:
  • Professional, articulate, and possess a compassionate approach to patient care.
  • A collaborative team player who communicates effectively with doctors, store staff, and patients.
  • Skilled in multitasking, organization, and time management to prioritize appointments and maintain efficient patient flow.
  • Able to think creatively when necessary.
  • Proficient with technology and quick to learn new medical applications.
  • Enthusiastic about working alongside a doctor in a high-volume retail environment.

Preferred Qualifications:
  • 1+ years of experience in a medical setting supporting healthcare professionals.
  • Strong knowledge of eyewear and the ability to articulate the features and benefits of various products.
  • Familiarity with G Suite.
  • Previous experience in optometry, electronic health records, or medical care.
  • Knowledge of healthcare technology systems and equipment (e.g., EMR systems, retinal cameras, examination room tools).
  • Completion of an Optometric Technician training program or CPOT certification (Certified Paraoptometric Technician).

Benefits of Joining Warby Parker:
  • Health, vision, and dental insurance.
  • Life and AD&D Insurance.
  • Paid time off and holidays.
  • Retirement savings plan with company match.
  • Parental leave (inclusive of non-birthing parents).
  • Short-term disability.
  • Employee Assistance Program (EAP).
  • Bereavement Leave.
  • Optical Education Reimbursement.
  • Snack Pantry.
  • And more (just ask).

About Warby Parker:

Founded with a mission to inspire and impact the world through vision, purpose, and style, Warby Parker is dedicated to reimagining what a company and industry can achieve.

We believe in scaling our business while doing good in the world, without charging a premium for it. Our journey since 2010 has been marked by pioneering ideas, innovative products, and technologies that enhance vision care.

We provide everything necessary for healthier eyes at prices that are accessible, from designer-quality glasses and contacts to comprehensive eye exams and vision tests, available online, in stores, or even at home.

Our commitment to vision for all drives our Buy a Pair, Give a Pair program, ensuring that for every pair of glasses or sunglasses sold, a pair is distributed to someone in need.

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