Business Application Specialist

3 days ago


Racine, Wisconsin, United States Johnson Financial Group Full time
Job Title: Business Application Specialist

Johnson Financial Group is seeking a highly skilled Business Application Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical and process support for our defined business systems or applications.

Key Responsibilities:
  • Configure and customize systems for business use.
  • Implement changes following a defined process and test business functionality.
  • Provide troubleshooting support for problems or issues.
  • Identify areas for improvement and present recommendations.
  • Lead system upgrades, fixes, and patches, creating and managing test scripts and issue resolution.
  • Develop and maintain system documentation and governance.
  • Conduct training as necessary.
  • Prepare reports supporting proposed suggestions and recommendations.
  • Assist in identifying areas for improvement and business issues through conversations and observations.
  • Collaborate with business lines on recommendations for existing and new systems.
  • Participate in the execution and implementation process.
  • Diagnose, troubleshoot, and resolve complex process and technical problems.
  • Escalate issues to IT and other business lines as needed.
  • Monitor system health and manage system interruptions.
Requirements:
  • High School diploma or equivalent.
  • Experience working in bank operations or similar IT experience.
  • Demonstrated problem-solving techniques.
  • Excellent verbal, listening, written, and interpersonal communication skills.
  • Basic project management and planning skills.
  • Ability to work independently and with ambiguity.
  • Aptitude in understanding workflows and process mapping.
  • Leadership and teamwork skills.


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