Resident Services Coordinator

2 weeks ago


Austin, Texas, United States Waterton Full time
About Waterton

Waterton is a leading real estate investment and management firm that has grown from humble beginnings to become a nationally recognized brand. Our commitment to excellence and customer service has earned us a reputation for delivering exceptional results.

Job Summary

We are seeking a highly motivated and customer-focused Resident Services Coordinator to join our team. As a key member of our community team, you will be responsible for providing exceptional service to our residents, responding to their inquiries and concerns, and ensuring that their needs are met.

Key Responsibilities
  • Provide exceptional customer service to residents, responding to their inquiries and concerns in a timely and professional manner.
  • Conduct move-in orientations and follow up with residents to ensure satisfaction with our services.
  • Develop and maintain relationships with residents, vendors, and other stakeholders to ensure seamless communication and service delivery.
  • Collaborate with other team members to identify and resolve resident concerns and issues.
  • Stay up-to-date on company policies, procedures, and initiatives to ensure that our services meet the highest standards.
Requirements
  • 1+ year of experience in a customer service role, preferably in a residential or property management setting.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Strong problem-solving skills, with the ability to think critically and resolve complex issues.
  • Proficiency in both Spanish and English is strongly preferred.
  • Yardi experience is a plus.
  • Ability to work evenings, weekends, and holidays as needed.
What We Offer
  • Competitive compensation and incentive program participation.
  • A comprehensive benefits package, including medical, dental, 401(k), life, disability, and pet insurance.
  • Generous paid time off and holiday schedules.
  • A commitment to life-long learning through internal and external training programs, as well as tuition reimbursement.
  • Employee discounts and wellness initiatives.
Why Choose Waterton?

At Waterton, we value our associates and strive to create a work environment that is supportive, inclusive, and empowering. We believe in the importance of work-life balance and offer a range of benefits and programs to support our associates' well-being. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.


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