Resident Services Coordinator

4 hours ago


Austin, Texas, United States Bell Partners Full time
Resident Services Coordinator

Bell Partners is seeking a highly skilled Resident Services Coordinator to join our team. As a key member of our community, you will be responsible for providing exceptional customer service to our residents, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities:
  • Provide personalized service to residents, offering insider's views of the community, assistance with transportation, and other amenities.
  • Respond to residential complaints and concerns in a timely and professional manner.
  • Maintain a professional, friendly atmosphere in the office and public access areas.
  • Direct residents to the proper resources and provide excellent customer service.
  • Share ideas for improving resident satisfaction with the Resident Manager.
  • Responsible for booking guest suites and ensuring they are ready for visitors.
  • Follow Fair Housing Standards in all matters when working with prospects and residents.
  • Follow up with residents throughout their lease terms and coordinate the renewal process.
Requirements:
  • High School Diploma or equivalent required.
  • 2+ years in Customer Service or multi-family/hospitality experience.
  • Excellent written and verbal communication skills.
  • Ability to work nights and weekends.
  • Ability to stand for an eight-hour shift.

Bell Partners is an Equal Opportunity Employer and is committed to Diversity, Equity, and Inclusion. We offer a dynamic work environment, competitive compensation, and opportunities for growth and development.



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