Hotel Services Director

6 days ago


Auburn, Alabama, United States The Hotel at Auburn University Full time
Job Summary

The Hotel at Auburn University seeks a highly skilled and experienced Housekeeping Manager to oversee the efficient operations of the Housekeeping & Laundry Departments. This key role involves leading the entire housekeeping & laundry departments, including rooms, back/front of house public areas, and laundry, to ensure exceptional guest satisfaction and high standards of cleanliness.

Key Responsibilities
  • Housekeeping Operations: Responsible for all aspects of housekeeping operations, including scheduling, training, hiring, conducting pre-shift huddles, and monthly departmental meetings.
  • Performance Monitoring: Monitor performance to ensure that staff adhere to high standards of cleanliness and guest satisfaction.
  • Team Management: Ensure that team members follow all hotel policies and procedures, and approach all encounters with guests and fellow associates with a hospitable and service-oriented manner.
  • Guest Satisfaction: Responsible for increasing guest satisfaction and room cleanliness scores, and maintaining high guest satisfaction and room cleanliness scores.
  • Budget Management: Oversee and monitor housekeeping budget, inventory, payroll, and labor cost.
  • Supervision: Monitor and direct all housekeeping and laundry supervisors, and establish and maintain a key control system for housekeepers.
  • Performance Appraisals: Conduct 30/60/90 day and annual associate performance appraisals.
  • Emergency Procedures: Execute emergency procedures in accordance with hotel standards.
Requirements

To be successful in this role, you will need:

  • Bachelor's Degree or Equivalent: A degree in a related field, such as hospitality or hotel management.
  • Hotel Operations Experience: Thorough knowledge of and experience in hotel and housekeeping operations.
  • Leadership Skills: Effective management, leadership, organizational, and communication skills.
  • Flexibility: Ability to work flexible hours, including weekends and holidays.
  • Problem-Solving Skills: Strong problem-solving skills.


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