Sales Support Specialist

1 week ago

Auburn, Alabama, United States The Hotel at Auburn University Full time
Job Overview

The Sales Support Specialist plays a crucial role in assisting the Catering and Conference Services Managers in delivering exceptional service to clients and guests. This position is vital for ensuring smooth operations within the Sales Office and during events.

Work Environment

The role is primarily based in the Sales Office, with occasional responsibilities off-site, directly supporting the Catering and Conference Services Managers in their interactions with clients and events.

Key Responsibilities
  • Manage incoming calls and respond to inquiries with clarity and professionalism, ensuring that all messages are accurately recorded and promptly delivered to the appropriate personnel.
  • Support the Catering and Conference Services Managers by attending pre-planning meetings to grasp client expectations and needs.
  • Act as a point of contact between clients and managers in their absence, ensuring seamless communication.
  • Share the responsibility for opening and closing the executive office, maintaining consistent office coverage alongside the Sales Administrative Assistant.
  • Collaborate with various internal departments to coordinate and plan in-house meetings and events.
Reporting Structure

This position reports directly to the Director of Sales and Marketing as well as the Food and Beverage Director.

Essential Qualifications

Required:

  1. High School Diploma or equivalent.
  2. Proficiency in the primary language(s) used in the workplace.
  3. Strong verbal and written communication skills, with the ability to engage positively with guests both in person and over the phone.
  4. Basic mathematical skills and intermediate computer proficiency, particularly with office software.
  5. Detail-oriented with the ability to manage multiple tasks effectively.
  6. A positive attitude and a collaborative team spirit.

Preferred:

  1. Post-secondary education or training in hospitality or related fields.
  2. Prior experience in a hotel or catering environment, particularly in supporting sales or catering teams.
Core Skills

Essential:

  1. Competence in using computer systems and basic office software (e.g., Microsoft Office).
  2. Ability to maintain composure and courtesy while addressing guest needs.
  3. Strong organizational skills with the ability to prioritize tasks effectively.
  4. Capacity to work independently and as part of a team in a fast-paced environment.
  5. Flexibility to adapt to changing job demands and schedules.
Job Functions

Key functions include:

  • Understanding and adhering to all hotel policies and procedures.
  • Providing accurate information about hotel services and facilities to callers.
  • Distributing important documents and reports to ensure timely processing.
  • Maintaining organized records and files essential for departmental operations.
  • Assisting in the preparation of contracts, correspondence, and event orders.
  • Responding effectively to emergency situations as per hotel guidelines.

This job description outlines the primary responsibilities and qualifications for the Sales Support Specialist role. It is not intended to be an exhaustive list of all duties and may be subject to change as needed.

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