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Patient Registration Coordinator

2 months ago

Richmond, Virginia, United States UHS Full time
Position Overview:

As a key member of our healthcare team, the Pre-Services Specialist plays a vital role in ensuring a seamless patient experience. This position is integral to our operations at Universal Health Services, Inc. (UHS), a leading provider in the healthcare sector.

Key Responsibilities:
  • Manage inbound and outbound communication with patients, ensuring timely scheduling and pre-registration within our systems.
  • Facilitate the collection of co-pays and deductibles during the pre-registration process.
  • Interpret and apply managed care contracts and Medicare regulations to enhance the scheduling and registration workflow.
  • Conduct thorough research on patient visit history to comply with Medicare guidelines.
  • Confirm patient demographic information and provide payment instructions in a courteous manner.
  • Utilize electronic eligibility confirmation tools and coordinate with insurance providers as necessary.
  • Collaborate with various departments to resolve patient and insurance inquiries effectively.
  • Document issues and resolutions accurately, acting as a liaison between patients and hospital departments.
  • Implement system downtime procedures when required and perform additional duties as assigned.
Benefits:

We offer a competitive compensation package, including:

  • Retention Bonus Program
  • Loan Forgiveness Program
  • Generous Paid Time Off
  • Comprehensive Medical, Dental, Vision, and Prescription Drug Plans
  • 401(K) with company match
  • Career development opportunities across our extensive network of subsidiaries
Qualifications:

The ideal candidate will possess:

  • A high school diploma or equivalent
  • 1-3 years of experience in a healthcare setting preferred
  • Strong proficiency in Microsoft Office applications
  • Excellent customer service skills with a keen attention to detail
  • Ability to multitask and perform accurate data entry
  • Familiarity with pre-registration processes is a plus

At UHS, we are committed to fostering an inclusive environment where diversity is valued. We are an equal opportunity employer and encourage applications from all qualified individuals.