Hospitality Services Representative

2 weeks ago

New York County New York, United States Hard Rock International (USA), Inc. Full time

Overview:


As a Hospitality Services Representative, you will serve as the initial and final point of contact for our esteemed guests, ensuring a remarkable experience from arrival to departure.

Your role encompasses assisting guests with door openings, managing traffic flow at the venue's entrance, and maintaining the overall tidiness of the entry area.

Moreover, you will provide support with luggage handling, escort guests to their accommodations, and offer comprehensive property orientations. You will also be responsible for the storage and retrieval of luggage, as well as the delivery of packages and other items throughout the premises.

Collaboration with Valet staff is essential to coordinate transportation and transfer needs for our guests.

Responsibilities:
Uphold the company's attendance standards.

Maintain a polished appearance and demeanor at all times, adhering to the company's uniform and grooming policies.

Engage in Sound Check meetings during each shift.

Communicate with the Front Office Manager regarding hotel operations to stay informed.

Possess thorough knowledge of property amenities, services, operational hours, in-house events, and conferences to proactively assist guests.

Always greet guests with a warm smile and friendly demeanor.

Initiate conversations with guests at the entrance and in lobby areas.

Ensure compliance with all hotel and departmental policies and procedures.

Project a professional image to employees, guests, clients, owners, and stakeholders.

Maintain an alert and attentive position at your post at all times.

Facilitate smooth traffic flow at the property entrance.

Assist guests entering and exiting vehicles by opening doors.

Welcome guests as they enter the property and provide farewell remarks to those departing.

Notify the Front Desk of VIP arrivals.

Proactively assist guests with their luggage throughout the property.

Provide directions to guests as needed.

Orient guests to the property while escorting them to their rooms.

Arrange luggage according to guest preferences, offer room orientation, and provide further assistance before departing.


Embrace and embody the mission, values, and culture that define Hard Rock's unique spirit.

Ensure that the entrance, lobby, and bell closet areas are kept clean and organized.

Assist individuals and groups with check-in, check-out, and room changes.

Deliver newspapers, messages, packages, mail, and other items to guest rooms, meeting spaces, and offices.

Store and retrieve luggage for guests.

Utilize bell carts effectively and with care.

Maintain the cleanliness and condition of bell carts.


Transport departing guests' luggage from their rooms to the lobby, ensuring all luggage is accounted for.

Upon departure, express gratitude to guests and invite them to return.

Request taxis and shuttles for guests as necessary.

Perform duties in accordance with company standards, policies, and applicable laws and regulations.


Work closely with the valet team to ensure efficient luggage handling and follow up on guest requests and inquiries.

Greet guests in all public areas of the property.

Assist guests in locating areas within the property by escorting them or providing clear directions.

Recognize and acknowledge others, including co-workers, supervisors, managers, and directors.


Participate in meetings to learn about global programs, new products, and procedures, and to discuss opportunities, special events, and other activities.

Ensure a safe and healthy work environment for both co-workers and guests.

Promote property outlets to guests.

Address guest complaints using established property procedures.

Create a positive environment that enables all employees to reach their full potential.

Maintain positive and professional communication with all staff.


Listen to feedback from guests, employees, and managers to identify strengths and areas for improvement.

Collaborate as a team, assisting all employees in completing tasks that ensure we deliver exceptional service.

Take the initiative to offer assistance throughout the property.


Embrace and embody the mission, values, and culture that define Hard Rock's unique spirit.

Operate ethically to uphold the Hard Rock brand.

Utilize programs designed to promote sustainability.

Perform additional duties as assigned by department managers and supervisors.

Communicate with supervisors and managers to ensure that assigned tasks are completed to standard.

Coordinate operations with other departments as needed.

Review and develop guest history records to enhance personalized service for returning guests.

Maintain confidentiality of guest, employee, and company information.


This job description reflects the essential functions of the position; it does not encompass all tasks that may be assigned.


Qualifications:
A secondary school degree is preferred, along with a minimum of 2 years of prior service experience.

SKILLS
Ability to comprehend and utilize basic language, both written and spoken, to communicate information and ideas.

Ability to read, understand, and write simple instructions, short correspondence, and memos.

Ability to perform basic numerical operations including counting, adding, subtracting, multiplying, or dividing.


Ability to effectively interact with internal and external customers and staff, some of whom may require high levels of patience, tact, and diplomacy.


Fluency in English:
Additional languages are preferred.

PHYSICAL DEMANDS
Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods.

Ability to perform repetitive movements of the arms, hands, and wrists.

Ability to express or exchange ideas verbally and perceive sound by ear.

Ability to obtain impressions through sight.

Manual dexterity, hand-eye coordination, and ability to work with hands above shoulders.

Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds / 25 kilograms.

Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, hearing ability, and visual acuity.

Ability to turn or twist body parts in a circular motion.

Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environments.

ADDITIONAL REQUIREMENTS
Understanding of lifestyle hotel products and guest services.

Must be flexible to work all shifts, including weekends and holidays.

Additional Details:
The expected hourly base salary for this position is competitive.

  • Hospitality Service Representative

    2 weeks ago

    New York, New York, United States The Chatwal Full time

    Position OverviewThe Hospitality Service Representative plays a crucial role in the guest check-in process and the communication of hotel amenities and offers. This prominent position provides opportunities for engaging interactions and significantly influences the overall guest experience.Key ResponsibilitiesFacilitate the guest registration process...

  • Hospitality Representative

    2 months ago

    New York, New York, United States Shake Shack Full time

    We Stand For Something Good Our secret to leading the way in hospitality? We put our people first At Shake Shack, our mission is to Stand For Something Good in all that we do. You'll learn lifelong skills and be empowered to make a positive impact—on our business, restaurants, and communities—all at one of the fastest-growing hospitality brands in the...

  • Guest Service Representative

    3 days ago

    New York, New York, United States free-classifieds-usa Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Service Representative to join our team at the W New York - Times Square. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.ResponsibilitiesOrganize and process guest check-ins and...

  • Hospitality Service Representative

    1 week ago

    New York, New York, United States Fairfield Inn&Suites by Marriott NY Full time

    Job OverviewPosition: Guest Services Agent / Night AuditorSUMMARY:We are seeking a dedicated individual to provide exceptional service to our guests, ensuring a welcoming and professional atmosphere. This role involves performing daily audits of the hotel's financial records while maintaining high standards of hospitality.KEY RESPONSIBILITIES:Deliver...

  • Financial Services Representative

    3 days ago

    New York, New York, United States Equitable Services Full time

    About Equitable ServicesEquitable Services is a leading provider of financial services, dedicated to helping individuals and businesses achieve their long-term financial goals. Our team of experienced professionals is committed to delivering exceptional customer service and providing tailored financial solutions to meet the unique needs of our clients.Job...

  • Customer Service Representative

    2 weeks ago

    New York, United States Fine Line Vision Full time $45,000 - $55,000

    Job DescriptionJob DescriptionThe consumer comes first within the hospitality industry and that is no exception at our office. Our Customer Service Representatives help the local customers by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a...

  • Customer Service Representative

    1 week ago

    New York, United States Fine Line Vision Full time $45,000 - $55,000

    Job DescriptionJob DescriptionThe consumer comes first within the hospitality industry and that is no exception at our office. Our Customer Service Representatives help the local customers by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a...

  • Hospitality Team Lead

    5 days ago

    New York, New York, United States LP Hospitality Group Full time

    Job OpportunityLP Hospitality Group is seeking a dedicated professional to join our management team as a Front of House Manager. This role will play a crucial part in leading and inspiring our service team to create unforgettable guest experiences.Key ResponsibilitiesGuest ExperienceLead, manage, and inspire a team of line-level employees with a diverse...

  • Hospitality Service Representative

    2 weeks ago

    New York, New York, United States Fairfield Inn&Suites by Marriott NY Full time

    Job OverviewPosition: Guest Services Agent / Night AuditorSUMMARY:The Guest Services Agent plays a vital role in ensuring a pleasant experience for all guests by providing exceptional service and maintaining the highest standards of hospitality. This position also involves conducting daily audits of the hotel's financial transactions.---Availability for...

  • Hospitality Service Representative

    1 week ago

    New York, New York, United States Orchard Street Hotel Management, LLC Full time

    Position OverviewOrchard Street Hotel Management, LLCRole: Guest Service Agent/ConciergeDepartment: Front OfficeReports To: Director of Front OfficePosition SummaryThe Guest Service Agent/Concierge plays a crucial role in providing exceptional service to guests during their stay. This position involves managing the check-in and check-out processes,...

  • Financial Services Representative

    3 days ago

    New York, New York, United States Equitable Services Full time

    About Equitable ServicesEquitable Services is a leading provider of financial services, dedicated to helping individuals and businesses achieve their long-term financial goals. Our team of experienced professionals is committed to delivering exceptional customer service and providing tailored financial solutions to meet the unique needs of our clients.Job...

  • Financial Services Representative

    3 days ago

    New York, New York, United States Equitable Services Full time

    About Equitable ServicesEquitable Services is a leading provider of financial services, dedicated to helping individuals and businesses achieve their long-term financial goals. Our team of experienced professionals is committed to delivering exceptional customer service and providing tailored financial solutions to meet the unique needs of our clients.Job...

  • Hospitality Event Server

    2 weeks ago

    New York, New York, United States The Bonura Hospitality Group Full time

    Position OverviewThe Event Service Attendant plays a crucial role in delivering exceptional service during various events. This position involves taking guest orders and serving food and beverages in a courteous and professional manner, in alignment with the company's service standards.Key ResponsibilitiesServe food and drinks to guests while ensuring a...

  • Customer Service Representative

    2 weeks ago

    New York, United States Pls Financial Services, Inc. Full time

    OverviewPLS: People. Location. Service PLS-which stands for People - Location - Service-is a leading retail provider of alternative financial services. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and...

  • Client Services Representative

    1 week ago

    New York County, New York, United States NeueHouse Full time

    About NeueHouse:NeueHouse is a unique blend of workspace and social club where innovative minds and leaders converge. Our members share a passion for creativity, supported by an exceptional experience that merges work and leisure within our iconic venues, featuring timeless aesthetics, engaging cultural events, and outstanding hospitality.Our...

  • Hospitality Host/Hostess

    3 days ago

    New York, New York, United States Legends Hospitality Full time

    Job SummaryThe Host position provides exceptional guest service while working collectively and cooperatively in a fast-paced restaurant environment.Key ResponsibilitiesGreet and seat guests in a timely, efficient, and professional manner.Exhibit professional and courteous behavior at all times.Present a neat and tidy appearance while adhering to uniform...

  • Hotel Front Desk Representative

    6 days ago

    New York, New York, United States Endeavor Hospitality Group Full time

    Job OverviewWe are seeking a highly skilled and professional Hotel Front Desk Representative to join our team at Endeavor Hospitality Group. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.Key ResponsibilitiesGuest Services: Welcome and greet...

  • Customer Service Representative

    6 days ago

    New York, New York, United States Concord Hospitality Enterprises Company Full time

    Job Summary:We are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at Concord Hospitality Enterprises Company. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel welcome and valued.Key Responsibilities:Provide exceptional customer...

  • Field Service Technician

    3 months ago

    New York, United States Med-Stat Consulting Services, Inc. Full time

    Job DescriptionJob DescriptionLooking for a field service technician primarily to diagnose and repair hospital beds and stretchers and secondarily to perform electrical safety, preventative maintenance, and calibration on biomedical devices. Hires will work in a team atmosphere setting, in-house, managing medical assets for a top-rated area hospital...

  • Hospitality Services Representative

    2 weeks ago

    New York, New York, United States Compass Group Careers Full time

    Job OverviewWe are seeking a dedicated GUEST SERVICES AGENT to enhance our guest experience at Compass Group. This role is crucial in ensuring that guests receive exceptional service during their stay.Key ResponsibilitiesGuest Registration: Efficiently manage the check-in and check-out processes, ensuring all guest information is accurately recorded.Account...