![Shake Shack](https://res.cloudinary.com/campus-job/image/upload/h_200,w_200/bo_1px_solid_rgb:F0F1F3,o_0,r_3/co_rgb:9CADCE,l_text:Open%20Sans_120_800:S/sample.jpg)
Hospitality Representative
2 months ago
We Stand For Something Good
Our secret to leading the way in hospitality? We put our people first
At Shake Shack, our mission is to Stand For Something Good in all that we do. You'll learn lifelong skills and be empowered to make a positive impact—on our business, restaurants, and communities—all at one of the fastest-growing hospitality brands in the world. From our teams to our neighborhoods, we're committed to always doing the right thing.
Our teams are the core of what we do and what we stand for—supporting them is part of our DNA. We'll provide you with learning and growth opportunities to set you up for success in your career. Sharing ideas, having fun, and working collaboratively isn't just preached, it's how we do things every day.
This role requires open availability Monday-Sunday (8:30 am - 9:00 pm) on days, nights, and weekends- and 40 hours per week of availability.
Hospitality Representative
The Hospitality Representative will deliver best-in-class hospitality to guests that engage with Shake Shack through online channels, social media, or review sites via email, text, chat and voice, as well as support our Shacks by handling follow-ups about incidents that happen at our locations. They will support the growth and evolution of the guest experience by documenting the types of inquiries we receive and spotting trends.
Key Responsibilities
Act as the first point of contact for guests that reach out to Shake Shack via email, text, chat, or phone, and ensure each guest receives timely, personalized, and relevant responses, as well as amicable resolutions to their inquires or complaints. Encourage social channel engagement by monitoring channels and interacting with guests. Ensure complaints and suggestions are documented and reported to various Shake Shack departments by accurately updating guest records within our CRM Coordinate with other departments to ensure guests concerns are being handled appropriately. Skills, Knowledge, & Experience Experience working with CRM platforms such as Desk, Salesforce Service Cloud, and Gladly 1+ year of professional customer support experience in food, hospitality and/or lifestyle brand Excellent verbal and written communication skills Full availability, including weekends and PM shifts Ability to take an innovative and creative approach to problem solving Passion for the brand Experience working remotelyBenefits include:
Medical, Dental, and Vision Insurance Transit Discount Program 401K Plan with Company Match Paid Time Off Program Flexible Spending Accounts Employee Dining Program Referral Bonus Online Training Program Career Development Corporate Fitness Discount Programs Choice of Global Cash Card or Direct DepositPay Range - $ $22.72 *The salary paid to a successful applicant will depend on the applicant's experience, qualifications, business needs and resources, and the candidate's location.
About Us
Beginning as a hot dog cart in New York City's Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually the rest is Shack history With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."
We are expanding across the U.S. and around the world Join our #ShackFam
Shake Shack is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, age (over 40), disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.
Our company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable laws.
-
Hospitality Service Representative
6 days ago
New York, New York, United States The Chatwal Full timePosition OverviewThe Hospitality Service Representative plays a crucial role in the guest check-in process and the communication of hotel amenities and offers. This prominent position provides opportunities for engaging interactions and significantly influences the overall guest experience.Key ResponsibilitiesFacilitate the guest registration process...
-
Hospitality Event Server
6 days ago
New York, New York, United States The Bonura Hospitality Group Full timePosition OverviewThe Event Service Attendant plays a crucial role in delivering exceptional service during various events. This position involves taking guest orders and serving food and beverages in a courteous and professional manner, in alignment with the company's service standards.Key ResponsibilitiesServe food and drinks to guests while ensuring a...
-
Hospitality Service Representative
10 hours ago
New York, New York, United States Fairfield Inn&Suites by Marriott NY Full timeJob OverviewPosition: Guest Services Agent / Night AuditorSUMMARY:We are seeking a dedicated individual to provide exceptional service to our guests, ensuring a welcoming and professional atmosphere. This role involves performing daily audits of the hotel's financial records while maintaining high standards of hospitality.KEY RESPONSIBILITIES:Deliver...
-
Hospitality Service Representative
5 days ago
New York, New York, United States Fairfield Inn&Suites by Marriott NY Full timeJob OverviewPosition: Guest Services Agent / Night AuditorSUMMARY:The Guest Services Agent plays a vital role in ensuring a pleasant experience for all guests by providing exceptional service and maintaining the highest standards of hospitality. This position also involves conducting daily audits of the hotel's financial transactions.---Availability for...
-
Hospitality Service Representative
12 hours ago
New York, New York, United States Orchard Street Hotel Management, LLC Full timePosition OverviewOrchard Street Hotel Management, LLCRole: Guest Service Agent/ConciergeDepartment: Front OfficeReports To: Director of Front OfficePosition SummaryThe Guest Service Agent/Concierge plays a crucial role in providing exceptional service to guests during their stay. This position involves managing the check-in and check-out processes,...
-
Lead Hospitality Coordinator
12 hours ago
New York, New York, United States COQODAQ Full timeCompany Overview:Gracious Hospitality Management is a premier hospitality firm renowned for creating Michelin-starred and James Beard nominated dining experiences. Our commitment lies in blending passion with profitability, ensuring our guests receive exceptional service.About COQODAQ:We are excited to announce an opening for a dynamic and skilled Maitre D...
-
Coffee Specialist
3 days ago
New York, New York, United States Savory Hospitality Full timeJob OverviewAbout Savory HospitalitySavory Hospitality is a premier, boutique dining firm dedicated to enhancing the corporate culinary experience, prioritizing fresh, high-quality food and exceptional service. Our passion for culinary excellence extends to our team members, clients, and partners, as we strive to create memorable dining experiences.Position...
-
Medicare Sales Representative I
1 month ago
New York, New York, United States MetroPlusHealth Full timeAbout NYC Health + Hospitalsprovides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc.As a...
-
Coffee Specialist
6 days ago
New York, New York, United States Savory Hospitality Full timeJob DescriptionJob DescriptionAbout Savory HospitalitySavory Hospitality is a premier, boutique service provider dedicated to enhancing the corporate dining landscape, prioritizing fresh and dependable food experiences alongside exceptional hospitality. At Savory, we share a unifying principle that permeates our operations: PASSION. Our enthusiasm drives us...
-
Head of Human Resources
16 hours ago
New York, New York, United States Empowered Hospitality Full timeEmpowered Hospitality is seeking a Director of Human Resources for a dynamic hospitality organization. This role is entirely office-based.The HR Director will oversee all HR functions and initiatives, enhancing the employee journey from hiring to departure. This position entails offering daily support and guidance to cultivate a people-centric culture that...
-
Head of Human Resources
6 days ago
New York, New York, United States Empowered Hospitality Full timeEmpowered Hospitality is seeking an HR Director for a dynamic hospitality organization. This role is fully in-office and based in a vibrant urban setting.The Director of Human Resources will spearhead all HR processes and initiatives, enhancing the employee journey from recruitment through to exit. This position is pivotal in providing daily support and...
-
Field Sales Representative
1 month ago
New York, New York, United States The Nielsen Company Full timeField Sales Representative - New York, NYField Sales Representative - New York, NY Nielsen is immediately hiring Field Sales RepresentativesAt the core of our data is our Field Organization, made up of individuals who directly connect and build personal relationships with consumers to collect data on TV, Radio, and Digital Device consumption.Approach...
-
Head of Human Resources
9 hours ago
New York, New York, United States Empowered Hospitality Full timeEmpowered Hospitality is seeking a Human Resources Director for a dynamic client in the hospitality sector. This role is entirely office-based.The HR Director will oversee all HR processes and initiatives, enhancing the employee journey from recruitment through to departure. This position entails providing ongoing guidance and support to cultivate a...
-
Head of Human Resources
6 days ago
New York, New York, United States Empowered Hospitality Full timeEmpowered Hospitality is seeking a Director of Human Resources for a dynamic hospitality organization. This role is a fully in-office opportunity.The HR Director will oversee all human resources processes and initiatives, enhancing the employee journey from recruitment through to departure. This position is pivotal in providing daily support and guidance to...
-
Head of Human Resources
6 days ago
New York, New York, United States Empowered Hospitality Full timeEmpowered Hospitality is seeking a Director of Human Resources for a dynamic hospitality organization. This role is fully in-office and based in a vibrant urban environment.The Director of Human Resources will spearhead all HR processes and initiatives, enhancing the employee journey from recruitment through to the end of employment. This position is crucial...
-
Head of Human Resources
16 hours ago
New York, New York, United States Empowered Hospitality Full timeEmpowered Hospitality is seeking an experienced Human Resources Director for a dynamic hospitality organization. This position is entirely office-based.The Director of Human Resources will oversee all HR processes and initiatives, enhancing the employee journey from hiring to departure. This role involves providing ongoing support and guidance to cultivate a...
-
Hospitality Operations Manager
15 hours ago
New York, New York, United States Sip and Guzzle Full timePosition Overview:We are in search of a skilled and dedicated Service Manager to enhance our operations at Sip and Guzzle. This role is pivotal in shaping the guest experience, fostering employee development in a positive work environment, and managing business operations efficiently.The Service Manager is expected to embody the values of ownership and...
-
Hospitality Service Representative
17 hours ago
New York, New York, United States Fairfield Inn&Suites by Marriott NY Full timeJob OverviewPosition: Guest Services Agent / Night AuditorSUMMARY:The Guest Services Agent plays a crucial role in ensuring guests receive exceptional service in all aspects of their stay. This position involves performing daily audits of the hotel's financial records while providing courteous and professional assistance to guests.---Availability for...
-
Hospitality Services Representative
6 days ago
New York, New York, United States Compass Group Careers Full timeJob OverviewWe are seeking a dedicated GUEST SERVICES AGENT to enhance our guest experience at Compass Group. This role is crucial in ensuring that guests receive exceptional service during their stay.Key ResponsibilitiesGuest Registration: Efficiently manage the check-in and check-out processes, ensuring all guest information is accurately recorded.Account...
-
Sales Representative
5 days ago
New York, New York, United States Cardinal Health Full timePosition Overview The Sales Associate is responsible for promoting, selling, and supporting Cardinal Health's designated products through educational and field-based selling experiences to meet sales targets in the assigned region. This role is ideal for a driven individual looking to cultivate essential sales skills and gain valuable experience for a...