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Client Services Representative
2 months ago
NeueHouse is a unique blend of workspace and social club where innovative minds and leaders converge. Our members share a passion for creativity, supported by an exceptional experience that merges work and leisure within our iconic venues, featuring timeless aesthetics, engaging cultural events, and outstanding hospitality.
Our Locations:
NeueHouse proudly operates four distinct and iconic venues in major cities, including:
- Madison Square House: Nestled in the heart of New York's Flatiron District, this historic site was once home to Tepper Galleries, a prominent auction house for international artists.
- Hollywood House: Located on Sunset Boulevard, this celebrated venue occupies the original CBS Studio, where legendary artists crafted their legacies.
- Venice Beach House: A cultural hub for the Venice creative community, this space has inspired numerous influential figures in art and entertainment.
The Role:
The Client Services Representative plays a vital role in enhancing the member experience across the Madison Square venue. Reporting to the Director of Member Experience, this position is responsible for maintaining a welcoming atmosphere and ensuring the highest standards of service for all members and guests.
As a key player in fostering collaboration, the Client Services Representative will:
- Oversee the delivery of mail and packages, ensuring timely and efficient handling.
- Manage conference rooms and business amenities, acting as the primary communication hub for all internal and external inquiries.
- Support various departments by addressing needs and facilitating smooth operations throughout the venue.
Key Responsibilities:
We seek an individual who is detail-oriented and solution-focused, capable of creating memorable experiences for our members and guests. Responsibilities include:
- Maintaining inventory of business center supplies and ensuring cleanliness and organization.
- Conducting daily mail procedures in accordance with company policies.
- Communicating effectively with team members and departments to address member requests and concerns.
- Regularly inspecting member areas to uphold the quality and ambiance of the venue.
- Assisting with the setup and breakdown of meeting spaces as required.
Qualifications:
The ideal candidate will demonstrate a commitment to exceptional service, possess strong problem-solving skills, and be proactive in responding to the dynamic needs of our community. Key qualifications include:
- A positive attitude and a willingness to take initiative.
- Strong communication skills and the ability to work collaboratively with diverse teams.
- Experience with property management software and a keen attention to detail.
Compensation and Benefits:
The anticipated hourly rate for this position ranges from $20.00 to $23.00, with a comprehensive benefits package that includes health care, retirement plans, paid time off, and opportunities for professional development.
Diversity Commitment:
NeueHouse is dedicated to fostering a diverse and inclusive environment, providing equal employment opportunities to all qualified applicants without regard to race, gender, age, or any other protected status.
