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Customer Service Representative

2 months ago


New York, New York, United States Concord Hospitality Enterprises Company Full time

Job Summary:

We are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at Concord Hospitality Enterprises Company. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel welcome and valued.

Key Responsibilities:

  • Provide exceptional customer service: Assist guests efficiently, courteously, and professionally at all times.
  • Maintain a high level of service: Ensure that all guest interactions are positive and memorable.
  • Collaborate with colleagues: Work closely with other front office staff to ensure seamless communication and a smooth guest experience.
  • Stay organized: Manage multiple tasks and priorities in a fast-paced environment.

Requirements:

  • Excellent communication skills: Ability to effectively communicate with guests, colleagues, and management.
  • Strong problem-solving skills: Ability to think critically and resolve guest issues in a timely and professional manner.
  • Attention to detail: Ability to maintain accurate records and ensure that all guest requests are met.

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.