Junior Systems Engineer

3 days ago


Teaneck, New Jersey, United States Ground Support Labs Full time
About Us

Ground Support Labs is a leading provider of Customer Experience Technology solutions globally. Our team of experts designs, delivers, and supports innovative technology solutions that enhance the retail experience for shoppers and drive incremental revenues and loyalty for our customers.

Job Summary

The Junior Systems Engineer role is a key position in our team, responsible for reverse engineering existing deployments, engineering solutions for new and existing deployments, and assisting the Service Desk team on advanced issues. This role requires technical experience working with core services such as Windows 10, Android, display technologies, and CMS, as well as customer service experience.

Key Responsibilities
  • Configure and install media players, network infrastructure equipment, displays, and LED technologies.
  • Assist in prepping kiosks and work with field technicians to troubleshoot on-site work.
  • Serve as the advanced point of contact for resolution of CMS, display, and hardware-related problems.
  • Troubleshoot, research, diagnose, document, and resolve technical incidents related to CMS, display, and other hardware during projects.
  • Assist in building Confluence and Knowledge Base for FAQs and Common Issues.
  • Manage critical issues after hours, as needed.
Requirements
  • 0-3 years' experience supporting PCs and peripherals.
  • 0-3 years' experience in customer service/customer-facing position.
  • Associate degree in information technology or computer science degree preferred.
  • Professional behavior that enhances productivity and promotes teamwork/cooperation.
  • Well-organized with the ability to coordinate and prioritize multiple tasks simultaneously.
  • Communicates effectively, both verbally and in writing, with the ability to summarize complex issues to various audiences.
  • Knowledge of Zendesk, RMM, and MDM software a plus.
  • Knowledge of PowerShell or Windows scripting is a plus.
  • Ability to perform physical labor and work during overnight hours when needed.
What We Offer

Ground Support Labs is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law.



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