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Administrative Coordinator

2 months ago

Hartford, Connecticut, United States Alcom of Wiconsin Full time
Job Description

**Job Title:** Warranty Claims Specialist

**Job Summary:** We are seeking a highly organized and detail-oriented Warranty Claims Specialist to join our team at Alcom of Wisconsin. As a key member of our Warranty Department, you will be responsible for processing warranty claims and maintaining strong relationships with our dealer network.

**Key Responsibilities:**

  • Represent the company professionally in all communications.
  • Maintain positive relationships with colleagues, management, and support teams.
  • Handle dealer inquiries regarding warranty claims.
  • Evaluate warranty claims and determine eligibility.
  • Communicate with dealers to provide timely updates on claims.
  • Adhere to warranty claim process and guidelines.
  • Utilize technical knowledge to assess and categorize claims.
  • Document warranty claim issues accurately.
  • Address quality concerns with dealers proactively.
  • Follow up on open claims and ensure timely closure.
  • Lead warranty process to enhance customer satisfaction.
  • Perform additional tasks as requested by supervisor.

**Requirements:**

  • Two-year business degree preferred.
  • Prior experience in warranty and repair industry.
  • Strong decision-making and communication skills.
  • Ability to maintain professionalism and positive customer relations.

**Benefits:**

  • 401(k) with matching
  • Dental and Health insurance
  • Health savings account
  • Life insurance
  • Paid time off and retirement plan
  • Vision insurance

**Schedule:**

  • Full-time position
  • Day shift, Monday to Friday
  • No night or weekend work
  • Potential for overtime

**Work Environment:**

We offer a dynamic and supportive work environment with opportunities for growth and development. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.