Service BDC Representative

3 weeks ago


Richmond, Michigan, United States Dick Huvaere's Richmond Chrysler Dodge Jeep RAM Full time
Job Summary

Dick Huvaere's Richmond Chrysler Dodge Jeep RAM is seeking a highly motivated and customer-focused Service BDC Associate to join our team. As a Service BDC Associate, you will play a critical role in delivering exceptional customer service and ensuring a seamless experience for our customers.

Key Responsibilities
  • Provide top-notch customer service to service customers, addressing their inquiries and concerns in a professional and courteous manner.
  • Make daily follow-up calls to customers to verify their satisfaction and obtain their email addresses.
  • Verify receipt of customer surveys on a daily basis.
  • Schedule appointments and perform daily cashiering and administrative duties as required.
  • Assist the Warranty Administrator with claim and document submission.
Requirements
  • Excellent communication, computer, and phone skills.
  • Ability to work closing hours and Saturdays.
  • Proficiency in Microsoft Word and Excel.
  • Strong teamwork and multitasking skills in a fast-paced environment.
  • One to two years of customer service experience, with dealership experience preferred.
Benefits
  • 401(k) plan with matching.
  • Dental insurance.
  • Employee discount.
  • Health insurance.
  • Life insurance.
  • Paid time off.
  • Vision insurance.
Schedule
  • Monday to Friday.
  • Saturday (monthly).


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