Service BDC Richmond BMW

2 months ago

Richmond, United States Asbury Automotive Group Full time

Service BDC Richmond BMW

8710 W Broad St, Richmond, VA 23294, USA Req #3898 Thursday, July 18, 2024

About Asbury

Crown Automotive is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVEvalues, focuses on the vision of becoming the Most Guest Centric Automotive Retailer.  At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized asone of the best places to work by both Newsweek and US News & World report. 

Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a BDC Service Agent at Richmond BMW, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused BDC Service Agent who will help us redefine the car-buying experience. Does this sound like you? Apply now

Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on service appointment availability, partner with the service advisors, research issues and provide solutions or alternatives.

Must be able and willing to receive a high amount of inbound calls Partner with the service department to schedule vehicle service appointments Greet customers and provide information on shuttle schedule if needed Contact and communicate with customers to identify automotive service needs Follow all dealership processes and procedures, high frequency of contact with customers Thorough documentation of all contacts within the customer management system Complete internet lead management service work plans on a daily basis Answer all calls in a prompt, professional and courteous manner Use scripts to collect all pertinent customer information and document in the system accordingly  Agents must adhere to Asbury phone scripts Excellent customer service skills and motivation to be successful High volume incoming and outgoing calls, ranging from 50+ calls per day  Advanced computer & phone skills  Minimum typing 35-40 words per minute at minimum Experience using customer tracking systems to track calls and appointments preferred Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred Appointment setting experience a plus Able to multi-task in a fast paced environment Various language proficiency is always a plus Team player Must be at least eighteen years of age Must be able to pass pre-employment screens (background and drug test)

Company Benefits:

Pay and Recognition: 

Weekly pay Paid holidays & paid time off  Deferred Holiday Pay Match  Paid training  Stock Awards(select management and front-line team member’s eligible

Insurance / Retirement: 

Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans  Up to 12 weeks paid pregnancy leave (disability leave)  Paid Parental Leave  Health savings  Flex spending accounts (tax free)  Short-term and Long-term disability plans  Life Insurance (Whole Life and Term)  401k with company match

Learning, Tuition Assistance and Career Development: 

Digital career path tool to assist with career development  Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities Additional advantages: 

Student loan relief resources  Employee assistance program  Employee discounts on parts and service repairs  Scholarship awards  Opportunities to join our community service initiatives, which includes paid volunteer hours  Aggressive Employee referral program with bonus opportunities

IND6

Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.

Other details

Job Family Service Pay Type Hourly

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