Customer Service Representative

11 hours ago


Richmond, Virginia, United States Automatic Leasing Service, Inc. Full time
Customer Service Representative

Are you a natural problem-solver who loves making lives easier and people happier? We're looking for a Customer Service Representative to join our team at Automatic Leasing Service, Inc. in Richmond, VA.

Key Responsibilities
  • Provide exceptional customer service, handling inquiries, resolving customer complaints, and ensuring customer satisfaction.
  • Manage a high volume of customer inquiries via phone, email, website, etc., and respond promptly and politely.
  • Identify and assess customers' needs by asking appropriate questions and actively listening to their concerns.
  • Run, produce, and distribute monthly reports to appropriate teams.
Requirements
  • Excellent communication and interpersonal skills.
  • Problem-solving and conflict resolution abilities.
  • Ability to multitask and work under pressure.
  • Attention to detail and organizational skills.
  • Customer-oriented mindset and patience.
  • Previous customer service or related experience is a plus.
  • Proficiency in using customer service software and tools.
  • High school diploma or equivalent.
Benefits
  • Dental insurance.
  • Quarterly bonuses.
  • Annual raises.
  • 401k and profit sharing.
  • Health insurance.
  • Life insurance.
  • Paid time off and paid holidays.
  • Paid training.
  • Vision insurance.
  • And more.


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