Customer Service Representative

1 month ago


Richmond, Michigan, United States Michael Kerr - State Farm Agent Full time
Job Description

As a Customer Service Representative for Michael Kerr - State Farm Agent, you will play a vital role in delivering exceptional customer experiences and driving business growth through value-based conversations.

Responsibilities:

  • Provide prompt, accurate, and friendly customer service, addressing inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Utilize a customer-focused, needs-based review process to educate customers about insurance options and develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
  • Maintain a strong work ethic with a total commitment to success each and every day.

As an Agent Team Member, you will receive:

  • Salary plus commission/bonus
  • Valuable experience
  • Growth potential/Opportunity for advancement within my agency

Requirements:

  • Excellent communication skills - written, verbal, and listening
  • People-oriented
  • Self-motivated
  • Detail-oriented
  • Ability to work in a team environment
  • Ability to multi-task
  • Property and Casualty license (must be able to obtain)
  • Courses on ethical and customer-centered sales practices will be required

If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.



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