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Service BDC Richmond BMW Representative

2 months ago

Richmond, Virginia, United States Asbury Automotive Group Full time
About Asbury Automotive Group

Crown Automotive, part of Asbury Automotive Group, is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies and our commitment to team members, guests, and partners. Our culture, grounded in our North Star and Compass, and powered by our DRIVE values, focuses on becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive, and inclusive environment where team members can thrive both personally and professionally.

Job Summary

We are seeking an energetic and customer-focused BDC Service Agent to help us redefine the car-buying experience at Richmond BMW. As a BDC Service Agent, you will be responsible for managing large amounts of inbound and outbound calls and emails in a timely manner, identifying customer needs, and providing information on service appointment availability. You will partner with the service department to schedule vehicle service appointments, greet customers, and provide information on shuttle schedules if needed.

Key Responsibilities
  • Manage high volumes of inbound and outbound calls and emails in a timely manner
  • Identify customer needs and provide information on service appointment availability
  • Partner with the service department to schedule vehicle service appointments
  • Greet customers and provide information on shuttle schedules if needed
  • Contact and communicate with customers to identify automotive service needs
  • Follow all dealership processes and procedures
  • Document all contacts within the customer management system
  • Complete internet lead management service work plans on a daily basis
  • Answer all calls in a prompt, professional, and courteous manner
  • Use scripts to collect all pertinent customer information and document in the system accordingly
Requirements
  • Excellent customer service skills and motivation to be successful
  • High volume incoming and outgoing calls, ranging from 50+ calls per day
  • Advanced computer and phone skills
  • Minimum typing 35-40 words per minute at minimum
  • Experience using customer tracking systems to track calls and appointments preferred
  • Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
  • Appointment setting experience a plus
  • Able to multi-task in a fast-paced environment
  • Various language proficiency is always a plus
  • Team player
  • Must be at least eighteen years of age
  • Must be able to pass pre-employment screens (background and drug test)
Benefits

We offer a comprehensive benefits package, including:

  • Weekly pay
  • Paid holidays and paid time off
  • Deferred Holiday Pay Match
  • Paid training
  • Stock Awards (select management and front-line team members eligible)
  • Insurance: medical, vision, dental, accident, critical illness, and hospital indemnity plans
  • Up to 12 weeks paid pregnancy leave (disability leave)
  • Paid Parental Leave
  • Health savings
  • Flex spending accounts (tax-free)
  • Short-term and Long-term disability plans
  • Life Insurance (Whole Life and Term)
  • 401k with company match
Professional Growth and Development

We offer opportunities for professional growth and development, including:

  • Digital career path tool to assist with career development
  • Continuous training through Asbury's Internal Learning Management System
Additional Advantages

We offer additional advantages, including:

  • Student loan relief resources
  • Employee assistance program
  • Employee discounts on parts and service repairs
  • Scholarship awards
  • Opportunities to join our community service initiatives, which includes paid volunteer hours
  • Aggressive Employee referral program with bonus opportunities