Windows 11 Deployment Specialist
4 weeks ago
Job Summary:
This position will support the Windows 11 deployment for various medical campuses. The successful candidate will be part of the End User Compute team, responsible for updating hardware that is not compatible with the VDI deployment. The role will involve working at multiple campuses in the Seattle area, as needed.
Key Responsibilities:
- Analyze, install, configure, maintain, and troubleshoot Windows 11 operating systems for end-user devices, system software, and drivers.
- Install and support IT Services' standard desktop hardware and software.
- Support networked and stand-alone peripherals.
- Meet productivity and quality standards outlined in the EDS Service Productivity and Quality Standards document.
- Ensure production systems operate accurately, reliably, and efficiently.
- Actively manage user relationships to analyze, plan, prioritize, and follow up on project work and systems requests.
- Assist other team members with research and problem-solving.
- Provide consultation to other support team members, IT Services project teams, and the general user community.
- Support IT Services standards for infrastructure and ensure procedures are followed to ensure the security and integrity of data and software.
- Assist in the development of strategies for hardware and software architectures and ensure their applicability to medical center needs.
Requirements:
- At least 1.5 years of experience working with Windows OS and hardware in a large enterprise environment.
- Experience with Windows 11 deployments is required.
- Self-motivation is essential, as the candidate will be provided with work and direction and then expected to complete tasks independently.
- High school diploma or GED is required.
- Previous healthcare desktop support experience is a plus.
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