Technical Specialist
4 weeks ago
At TurnPoint Technology, we are seeking a highly skilled and motivated Technical Specialist to join our team. As a Technical Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities- Technical Support: Provide technical assistance to clients via phone, email, and ticketing system.
- Ticket Management: Manage and resolve technical issues in a timely and efficient manner.
- Communication: Communicate effectively with clients and internal teams to ensure seamless issue resolution.
- Documentation: Maintain accurate and detailed documentation of technical issues and resolutions.
- Technical Skills: Proficiency in Windows 11+, Apple Operating Systems, Microsoft 365, and other relevant technologies.
- Communication Skills: Excellent verbal and written communication skills.
- Problem-Solving Skills: Ability to analyze and resolve complex technical issues.
- Competitive Pay: $20.76 - $24.04 per hour.
- Benefits: 2 weeks of paid time off, 100% employer-covered health insurance, Flexible Savings Account, and 401K eligibility after 6 months.
TurnPoint Technology is an equal-opportunity employer and welcomes applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply.
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