Operations Manager for Hospitality Services

1 week ago


Elizabeth, New Jersey, United States Marriott Full time
Position Overview

This role is essential in ensuring the smooth operation of various hotel departments, including Front Office, Housekeeping, Food and Beverage, and Maintenance. The Operations Manager will oversee staff performance and strive to enhance both guest and employee satisfaction while optimizing departmental financial outcomes.

Key Responsibilities

  • Support the effective execution of operations across hotel departments.
  • Continuously seek to improve guest and employee satisfaction levels.
  • Ensure adherence to established standards and procedures.
  • Lead a dedicated team to achieve property goals.

Candidate Qualifications

  • High school diploma or GED with 4 years of experience in guest services or related fields.
  • Alternatively, a 2-year degree in Hospitality Management or related field with 2 years of relevant experience.

Core Activities

  • Communicate departmental goals and ensure team alignment.
  • Analyze employee and guest satisfaction data to identify improvement areas.
  • Foster a positive work environment through effective leadership.
  • Assist team members in understanding and exceeding guest expectations.

Operational Support

  • Implement property-specific recovery plans as needed.
  • Publish guest satisfaction results and address feedback promptly.
  • Maintain open communication with team members regarding goals and performance.

Guest Experience Management

  • Provide exceptional customer service and be approachable for guest inquiries.
  • Proactively address guest concerns to ensure satisfaction.
  • Ensure all team members meet hospitality standards.

Financial Management

  • Assist in conducting annual quality audits.
  • Understand and manage financial reports and performance metrics.

Human Resources Functions

  • Participate in the hiring process and ensure thorough onboarding for new staff.

The hourly pay range for this position is competitive and includes a comprehensive benefits package, including health care, retirement plans, and employee discounts.


Marriott International is committed to fostering a diverse workforce and an inclusive culture. We believe in equal opportunity employment and do not discriminate based on any protected status.


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