Bilingual Customer Service Representative

3 days ago


Bronx, New York, United States MAXIMUS Full time
About the Role

We are seeking a highly skilled Bilingual Customer Service Representative to join our team at MAXIMUS. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Foster strong relationships with customers, monitoring their engagement and progress.
  • Collaborate with customers to attain program goals and sustain eligibility for services.
  • Conduct workshops and deliver training services to customers.
  • Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process.
  • Aid customers in accessing services aligning with program objectives.
  • Follow up with customers to ensure their needs are met and address any queries or concerns.
  • Collaborate with team members to resolve participant issues.
  • Maintain accurate and timely case notes for all customer interactions.
Requirements
  • High school diploma or GED required and 0-6 months of relevant professional experience.
  • Prior work experience in customer service, data entry, and/or data processing.
  • Experience working with MS office applications (Excel, PowerPoint, and Word).
  • Bilingual in English and Spanish is required.
What We Offer
  • Starting pay: $19.00/hour.
  • Comprehensive insurance coverage, including medical, dental, vision, prescription, and partially funded HSA.
  • Life insurance benefits and discounts on auto, home, renter's, and pet insurance.
  • 401K retirement savings plan with company matching.
  • PTO package, holidays, and extended sick leave.
  • Short and long-term disability coverage.
  • Holistic wellness support through our Employee Assistance Program (EAP).
  • Recognition platform for outstanding employee contributions.
  • Diversity, equity, and inclusion initiatives.
  • Tuition reimbursement.
  • Employee perks and discounts.


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