Bilingual Customer Service Representative
3 days ago
We are seeking a highly skilled Bilingual Customer Service Representative to join our team at MAXIMUS. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.
Key Responsibilities- Foster strong relationships with customers, monitoring their engagement and progress.
- Collaborate with customers to attain program goals and sustain eligibility for services.
- Conduct workshops and deliver training services to customers.
- Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process.
- Aid customers in accessing services aligning with program objectives.
- Follow up with customers to ensure their needs are met and address any queries or concerns.
- Collaborate with team members to resolve participant issues.
- Maintain accurate and timely case notes for all customer interactions.
- High school diploma or GED required and 0-6 months of relevant professional experience.
- Prior work experience in customer service, data entry, and/or data processing.
- Experience working with MS office applications (Excel, PowerPoint, and Word).
- Bilingual in English and Spanish is required.
- Starting pay: $19.00/hour.
- Comprehensive insurance coverage, including medical, dental, vision, prescription, and partially funded HSA.
- Life insurance benefits and discounts on auto, home, renter's, and pet insurance.
- 401K retirement savings plan with company matching.
- PTO package, holidays, and extended sick leave.
- Short and long-term disability coverage.
- Holistic wellness support through our Employee Assistance Program (EAP).
- Recognition platform for outstanding employee contributions.
- Diversity, equity, and inclusion initiatives.
- Tuition reimbursement.
- Employee perks and discounts.
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