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Customer Service Representative

2 months ago


Bronx, New York, United States National Seating & Mobility Full time
About National Seating & Mobility

National Seating & Mobility (NSM) is a leading provider of complex mobility solutions, dedicated to delivering exceptional care and support to our clients. Our mission-driven team is committed to making a positive impact on the lives of our clients, and we're seeking like-minded individuals to join our team.

Job Summary

We're seeking a highly organized and customer-focused Customer Service Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional service to our clients, managing phone requests and inquiries, and coordinating with branch staff, clinicians, and caregivers.

Key Responsibilities
  • Answer Phone Calls and Manage Requests: Respond to phone calls and manage requests and inquiries in a helpful and professional manner.
  • Order Management: Coordinate with branch staff, clients, clinicians, and caregivers to ensure seamless order management.
  • Data Entry and Clerical Support: Perform data entry, clerical support tasks, and assist with physical inventory as needed.
  • Client Communication: Communicate with clients to verify client information, equipment details, and eligibility for funding.
Qualifications
  • High School Diploma or Equivalent: A high school diploma or equivalent is required.
  • Communication Proficiency: Excellent communication skills are essential for this role.
  • Computer Proficiency: Proficiency in computer software and systems is required.
  • Organizational Skills: Strong organizational skills are necessary to manage multiple tasks and priorities.
  • Customer Focus: A customer-focused approach is essential for providing exceptional service to our clients.
Benefits
  • Paid Time Off: Enjoy paid time off to recharge and relax.
  • Company Paid Holidays: Celebrate company-paid holidays with your team.
  • Health, Dental, Vision, and Life Insurance: Enjoy comprehensive health, dental, vision, and life insurance benefits.
  • 401k Company Match: Take advantage of our 401k company match to secure your financial future.
  • Tuition Reimbursement and Education Assistance: Pursue your education and career goals with our tuition reimbursement and education assistance programs.