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Bilingual Customer Service Representative

2 months ago

Bronx, New York, United States MAXIMUS Full time
Job Summary

We are seeking a highly skilled Bilingual Customer Service Representative to join our team at Maximus. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities
  • Provide face-to-face and telephonic enrollment and outreach services to clients
  • Assist clients with the enrollment/transfer/disenrollment process
  • Interface and maintain professional relationships with HRA/LDSS county staff and clients
  • Conduct appointments to assist CYES Program eligible consumers to complete their Medicaid application
  • Assist Call Center Operations and other departments as determined by project management
Requirements
  • High school diploma or GED required and 0-6 months of relevant professional experience required
  • Prior work experience in customer service, data entry, and/or data processing
  • Experience working with MS office applications (Excel, PowerPoint & Word)
  • Bilingual in English and Spanish is required
What We Offer
  • Starting pay: $19.00/hour
  • Work/Life Balance Support
  • Flexibility tailored to your needs
  • Comprehensive Insurance Coverage
  • Future Planning
  • Paid Time Off Package
  • Holistic Wellness Support
  • Recognition Platform
  • Diversity, Equity, and Inclusion Initiatives
  • Tuition Reimbursement
  • Employee Perks and Discounts