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Bilingual Customer Service Representative

2 months ago

Bronx, New York, United States Maximus Services, LLC Full time
About the Role

We are seeking a highly skilled and bilingual Customer Service Representative to join our team at Maximus Services, LLC. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities
  • Foster strong relationships with customers, monitoring their engagement and progress.
  • Collaborate regularly with customers to attain program goals and sustain eligibility for services.
  • Conduct workshops and deliver training services to customers.
  • Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process.
  • Aid customers in accessing services aligning with program objectives.
  • Follow up with customers to ensure their needs are met and address any queries or concerns.
  • Collaborate with team members to resolve participant issues.
  • Maintain accurate and timely case notes for all customer interactions.
  • Share updates on outreach and engagement efforts with project staff.
  • Report identified barriers hindering customer engagement with the Provider.
Requirements
  • High school diploma or GED required and 0-6 months of relevant professional experience required.
  • Prior work experience in customer service, data entry, and/or data processing.
  • Experience working with MS Office applications (Excel, PowerPoint, and Word).
  • Bilingual in English and Spanish is required.
What We Offer

As a valued member of our team, you will receive a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. We are committed to providing a supportive and inclusive work environment that fosters diversity, equity, and inclusion.

How to Apply

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].