Client Relations Specialist
2 weeks ago
Position Overview:
1st Franklin Financial Corporation is seeking a Customer Service Representative who will utilize their customer service expertise, business acumen, technical proficiency, and interpersonal skills to effectively address and fulfill customer needs. This role collaborates closely with the Branch Manager and team members to foster relationships and promptly identify customer requirements. The representative will gain a comprehensive understanding of our products and services to enhance the customer experience.
Compensation: $14.00 to $15.75 per hour
Key Responsibilities:
Delivering Exceptional Customer Service
- Recognizes and addresses customer needs promptly and efficiently.
- Develops and nurtures relationships both internally and externally.
- Maintains confidentiality and safeguards customer information.
Job Functions:
- Conducts customer interviews and processes applications, providing recommendations for product and service approvals.
- Handles payment processing, verifies cash and endorsements, and issues receipts.
- Prepares and presents daily marketing initiatives.
- Manages assigned customer account collections.
- Keeps accurate records of all daily tasks assigned.
Qualifications:
Essential Requirements:
- High School Diploma or equivalent.
- Ability to comply with current licensing requirements of various states and federal regulations.
- Demonstrates analytical skills and sound judgment.
- Exhibits advanced interpersonal skills across diverse social and business contexts.
- Maintains confidentiality of business and personal information.
- Focuses on action and results.
- Possesses strong communication skills (verbal, written, and interpersonal).
- Proficient in Microsoft Office Suite.
- Must hold a valid driver's license and be capable of operating a vehicle.
Desired Skills:
- Effective time management.
- Team-oriented mindset.
- Positive demeanor.
- Strong customer service orientation.
- Excellent communication abilities.
About Our Company:
1st Franklin Financial Corporation has been a family-owned business for over 80 years, dedicated to providing financial solutions throughout our service areas. With over 350 offices across the Southeast, we continue to expand into new regions. We offer competitive salaries, training programs, and developmental opportunities for our employees. Our benefits package includes competitive pay, bonus potential, medical, dental, vision, 401(k), paid time off, paid holidays, and paid volunteer time.
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