Client Support Specialist
1 week ago
1st Franklin Financial Corporation is seeking a Customer Service Representative to utilize their customer service expertise, business acumen, technical knowledge, and interpersonal skills to effectively address and fulfill customer needs. This role collaborates closely with the Branch Manager and team members to foster relationships and promptly identify customer requirements. The CSR will gain an understanding of our product and service offerings to enhance the customer experience.
Compensation: $14.00 to $15.75 per hour
Key Responsibilities
Delivering Outstanding Customer Service
- Recognizes and addresses customer needs efficiently
- Establishes and nurtures internal and external relationships
- Maintains confidentiality of customer information
Executing Job Functions
- Conducts customer interviews and processes applications, providing recommendations for product and service approvals
- Handles payment processing, cash verification, endorsements, and issues receipts
- Prepares and presents daily marketing initiatives
- Manages assigned customer account collections
- Keeps accurate records of daily tasks
Qualifications and Experience
Required
- High School Diploma or equivalent
- Ability to comply with current licensing requirements of various states and federal regulations
- Proven capability to analyze information and apply sound judgment
- Exceptional interpersonal skills across diverse social and business contexts
- Ability to safeguard confidential business and personal data
- Results-oriented and action-focused
- Strong verbal, written, and interpersonal communication skills
- Proficient in MS Office Suite
- Valid driver's license and ability to operate a vehicle
Desired Skills:
- Effective time management
- Collaborative team player
- Positive demeanor
- Strong customer service orientation
- Excellent communication abilities
About Us:
1st Franklin Financial Corporation has proudly operated as a family-owned business for over 80 years, dedicated to providing financial solutions throughout our service areas. With over 350 offices across the Southeast and ongoing expansion, we offer competitive salaries, bonus opportunities, comprehensive benefits including medical, dental, vision, 401(k), paid time off, holidays, and volunteer time, as well as training programs and developmental opportunities for our employees.
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