Customer Service Representative
2 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.
Responsibilities:- Provide superior customer service by understanding and communicating rental terms and conditions, vehicle features, and other services.
- Meet and greet customers in a professional, friendly, and timely manner.
- Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information.
- Answer incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, and other vendors.
- Place outgoing calls for callback management and miscellaneous calls as assigned.
- Assist in assessing the condition of rental upon return.
- Notify management of any known customer problems and vehicle problems.
- Must be at least 18 years old.
- Must be bilingual in English and Spanish.
- High school diploma or GED equivalent required.
- Must have at least 6 months of prior customer service, retail, or administrative support experience.
- Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents within the past 3 years.
- No drug or alcohol-related conviction on record within the past 5 years.
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position.
We offer a competitive hourly rate of $18, with opportunities to earn bonuses. In addition to this strong wage, we provide a comprehensive benefits package, including medical, dental, and vision insurance options, paid vacation time, paid holidays, profit sharing, and a 401(k) with company match.
This is a great opportunity to work with a fantastic team and gain experience with a well-known and highly regarded company. Our environment is fun and friendly, and we have a team-oriented and results-driven culture.
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