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Administrative Coordinator

2 months ago

Fredericksburg, Virginia, United States Mary Washington Healthcare Full time

Job Overview

:
This role is essential for executing a range of administrative coordination, client interaction, and financial cycle responsibilities that contribute to the smooth daily operations of the practice. The position is pivotal in enhancing the front-end financial processes and has a significant influence on the overall patient experience. A strong commitment to patient satisfaction and the ability to manage multiple tasks effectively are crucial for success in this role.

Key Responsibilities:

Engages with patients, their families, medical professionals, visitors, and other stakeholders in a respectful and professional manner. Registers patients in the Practice Management Information System (PMIS), ensuring all necessary demographic and insurance details are accurate for prompt claim processing. Reviews electronic eligibility verification responses to confirm insurance coverage for all insured patients. Provides patients with the correct documentation based on their appointment type and registration status. Oversees the reception area, keeping patients, family members, visitors, and staff informed of any schedule changes. Maintains a tidy and organized waiting area. Responsively handles all incoming phone inquiries. When necessary, takes messages and communicates them promptly. Prioritizes calls to ensure timely and appropriate responses. Regularly checks voicemail messages throughout the day. Efficiently processes patients through the computer-based scheduling system for appointments, surgeries, procedures, and tests as required for patient care. Safeguards the security and accuracy of patient records, payments, and databases. Communicates with physicians' offices and staff in a timely and professional manner. Initiates, monitors, and responds to tasks through the Electronic Health Record (EHR) and Patient Portal. Reviews patient accounts for outstanding balances. Collects co-payments, deductibles, and any outstanding patient balances at the time of service. Posts payments in PMIS and reconciles records and receipts with payments collected at the end of each shift. Responds to requests for information from the centralized billing office (CBO) to ensure timely and accurate claim submissions. Schedules follow-up appointments, diagnostic tests, and other necessary services for patients. Ensures all services are authorized and that necessary referrals are active as required. Supports the organization's involvement in government incentive programs such as EHR Meaningful Use and Physician Quality Reporting System (PQRS) by collecting and documenting required data and providing relevant communication to patients. May assist with the entry and processing of physician billing, including the entry and/or reconciliation of inpatient, outpatient, and surgical charges. Performs additional duties as assigned.

Qualifications:

High School Diploma or GED is required. A minimum of one year of experience in a medical office is preferred. Experience in a multi-specialty office is preferred. Background in a customer service environment is preferred. Familiarity with Microsoft Office programs is preferred.

As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.