Community Engagement Representative
6 days ago
We are seeking an energetic and charismatic Community Engagement Representative to join our team at Capital One in the United States of America, Boston, Massachusetts.
Job SummaryThis role is a great opportunity for someone who enjoys helping others and building meaningful relationships. As a Community Engagement Representative, you will be responsible for introducing customers and community members to our best-in-class services and creating memorable experiences that drive brand awareness.
You will work closely with our team of supportive and caring professionals to develop strong connections with the local community. Your ability to build trust and rapport with people from diverse backgrounds will be essential in achieving this goal.
About YouWe are looking for someone who is self-driven, outgoing, and passionate about creating thoughtful customer experiences. If you value strong teamwork, problem-solving, and have a desire to learn and grow, this could be the perfect role for you.
Key Responsibilities- Bring the Café experience and our brand to life by creating an inclusive environment where all customers and team members feel welcome.
- Engage with customers and the community in all areas of the Café, helping people with tech challenges, showing off our services and products, or having deeper conversations about their financial journeys.
- Guide customers through goal setting by meeting them where they are and advocating for better financial literacy through discovery and Capital One resources.
- Be a team player and work with an energized team of Ambassadors, inspiring teammates as you inspire them.
- Stay curious, adaptable, and have a desire to learn and grow through self-development.
- Continually learn new digital and technical skills.
- Partner with local businesses, nonprofits, charities, and the Engagement team to plan events both inside and outside of the Café.
- V olunteer within the community and be an advocate for financial literacy.
As a Community Engagement Representative at Capital One, you can expect a comprehensive benefits package that supports your total well-being. Our competitive salary starts at $45,000 per year, plus additional compensation for bonuses and overtime pay.
We offer flexible work arrangements, professional development opportunities, and a culture that values diversity and inclusion. Our mission is to set the standard for personal flexibility, so you can grow here and at home.
Requirements- High School Diploma, GED, or Equivalent Certification
- At least 1 year of Retail, Sales, or Customer Service experience
- Preferred Qualifications: Associate's degree, 2+ years of Retail or Customer-facing experience, Proficient in G-Suite, Strong written and oral communication skills
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