Enterprise Client Solution Engineer

6 days ago

Worcester Massachusetts, United States University of Massachusetts Medical School Full time
About the Role

We are seeking a highly skilled and experienced Enterprise Client Solution Engineer to join our IT Productivity Services Team at the University of Massachusetts Medical School. As a critical member of our team, you will play a key role in building a world-class IT support organization.

Key Responsibilities
  • Build Partnerships: Establish and maintain partnerships with key stakeholders to ensure design and use of programs and applications are compliant with current standards and requirements.
  • Evaluate New Systems: Play a key role in the evaluation of new systems, policies, standards, and procedures related to the School & IT partnership.
  • Manage Client Management Tools: Manage Client Management Tools (Intune, macOS, Microsoft Windows, Microsoft 365, etc.) to ensure seamless client management.
  • Build and Update Images: Build, document, and update Mac and PC images using a zero and/or lite-touch configuration that is hardware agnostic/supported on standard and non-standard systems when required.
  • Streamline Migration Process: Streamline the process of migrating systems to the latest OS X and upgrading from Windows 10 to Windows 11.
  • Maintain Compliance: Maintain compliance with established patching and updating requirements (OS & third-party software patching).
  • Document Procedures: Document procedures for supporting end-user systems modeled for the enterprise management approach.
  • Escalation Point: Function as escalation point for enterprise-wide client issues and provide detailed reporting to management regarding current and ongoing initiatives.
Qualifications
  • Bachelor's Degree: Bachelor's degree in Information Technology or equivalent experience.
  • Experience: 4 years of experience working in Information Technology in a support role (Desktop Support or System Administration) or equivalent experience setting up, supporting, and maintaining information technology systems for an enterprise organization.
  • Skills: Superior verbal, interpersonal, and written communication skills, outgoing, friendly, and positive approach to customer service, ability to occasionally travel to customer sites in Central and Eastern Massachusetts.
Preferred Qualifications
  • Apple Certification: Apple Certified with advanced experience in a macOS/iPadOS/iOS administrator role.
  • Industry Experience: Experience in one or more of these industries: Healthcare, Higher Ed, Finance, Insurance, Corporate, Research, Biotech.
  • Intune Endpoint Management: Intune Endpoint Management administration.
  • Software Packaging: Software packaging using commercially available tools.
  • Azure Active Directory: Azure Active Directory and Active Directory Federation Service administration relative to user/workstation management.

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