Customer Service Representative

1 day ago


Washington, Michigan, United States PostNet - UT115 Full time
Job Title: Customer Service Representative

At PostNet - UT115, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team.

Job Summary

We are looking for a detail-oriented and organized individual to assist customers with all store services and products. The ideal candidate will have previous customer service or sales experience in a retail environment and possess exceptional customer service skills.

Key Responsibilities
  • Assist customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner
  • Process customer sales through the point-of-sale system
  • Up-sell, cross-sell, and actively participate in marketing and promotional initiatives
  • Maintain the center consistent with established standards
  • Interact with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
Requirements
  • Previous customer service or sales experience in a retail environment
  • Exceptional customer service skills
  • Ability to translate customer requirements into final products or services
  • Assist in handling customer complaints and problems in a professional manner
  • Multitasking and ability to simultaneously process multiple tasks
  • Effective verbal and written communication skills
  • Strong attention to detail
  • Outstanding time management and organizational skills
  • A high school diploma or equivalent required
  • Valid drivers license required
  • Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software
What We Offer
  • Flexible scheduling
  • Opportunity for advancement
  • Paid time off
  • Health insurance
Physical and Safety Requirements
  • Must be able to stand behind a sales counter for extended periods of time
  • Must be able to lift at least 50 pounds
  • Must be able to communicate clearly with customers by email, by phone, and in-person
  • May be required to operate a motor vehicle


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