Customer Service Representative
1 day ago
At PostNet - UT115, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team.
Job SummaryWe are looking for a detail-oriented and organized individual to assist customers with all store services and products. The ideal candidate will have previous customer service or sales experience in a retail environment and possess exceptional customer service skills.
Key Responsibilities- Assist customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner
- Process customer sales through the point-of-sale system
- Up-sell, cross-sell, and actively participate in marketing and promotional initiatives
- Maintain the center consistent with established standards
- Interact with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
- Previous customer service or sales experience in a retail environment
- Exceptional customer service skills
- Ability to translate customer requirements into final products or services
- Assist in handling customer complaints and problems in a professional manner
- Multitasking and ability to simultaneously process multiple tasks
- Effective verbal and written communication skills
- Strong attention to detail
- Outstanding time management and organizational skills
- A high school diploma or equivalent required
- Valid drivers license required
- Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software
- Flexible scheduling
- Opportunity for advancement
- Paid time off
- Health insurance
- Must be able to stand behind a sales counter for extended periods of time
- Must be able to lift at least 50 pounds
- Must be able to communicate clearly with customers by email, by phone, and in-person
- May be required to operate a motor vehicle
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