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Strategic Account Executive

2 months ago

Santa Barbara, California, United States Invoca Full time
Job OverviewAbout Invoca:

Invoca stands at the forefront of the industry, pioneering advancements in AI and machine learning-driven Conversation Intelligence. With a robust team of over 400 professionals and a clientele exceeding 2,000, we have achieved remarkable growth, generating $100M in revenue. Our journey continues as we strive to enhance our SaaS offerings, backed by over $184M in funding from top-tier venture capital firms.

Role Summary:

The Account Manager plays a crucial role in achieving retention and growth objectives. This position requires collaboration across various departments, ensuring that Invoca meets and exceeds customer expectations. You will be responsible for developing and executing strategic account plans, nurturing customer relationships, and demonstrating the value of our platform to secure renewals and expansions.

Key Responsibilities:
  • Account Ownership: Manage a portfolio of corporate clients, driving their successful adoption and growth while surpassing performance metrics.
  • Strategic Planning: Formulate and execute tailored account strategies that align with customer needs, maximizing the benefits of Invoca Call Analytics.
  • Relationship Management: Build and sustain strong connections with key stakeholders within client organizations, ensuring high satisfaction and retention.
  • Proactive Account Development: Identify and pursue opportunities for account growth, enhancing platform utilization through targeted initiatives.
  • Product Demonstrations: Deliver engaging software presentations that effectively communicate Invoca's unique value propositions.
  • Value Communication: Articulate Invoca's benefits clearly, customizing messages to address specific client challenges.
  • Forecasting: Maintain accurate reports on renewal and expansion forecasts, providing insights to meet growth objectives.
  • Collaboration: Work closely with internal teams to ensure seamless transitions and alignment with customer goals.
  • Negotiation: Lead negotiations for renewals and expansions, aiming for mutually beneficial agreements that foster long-term success.
Qualifications:
  • Experience: Minimum of 2 years in a quota-carrying B2B SaaS role, particularly in marketing technology or ad tech.
  • Industry Insight: Solid understanding of online advertising and marketing technology, with a background in account management or sales.
  • Technical Skills: Proficient in modern SaaS tools, including Salesforce and Business Intelligence Systems.
  • Communication: Excellent verbal and written skills, capable of building rapport through a consultative approach.
  • Negotiation Expertise: Proven experience in negotiating business terms and managing contracts.

Preferred Qualifications:

  • Marketing Technology Knowledge: Familiarity with tools like Google AdWords and programmatic media platforms.
  • Industry Experience: Background in sectors such as Travel, Insurance, or Financial Services is advantageous.
Compensation and Benefits:

Invoca offers a comprehensive benefits package starting from the first day of employment, including:

  • Generous Paid Time Off: A robust PTO policy starting at 20 days, along with paid holidays and compassionate leave.
  • Healthcare Coverage: Multiple medical, dental, and vision plan options to suit individual and family needs.
  • Retirement Savings: A 401(k) plan with a company match of up to 4%.
  • Equity Opportunities: Employees can participate in stock options.
  • Wellness Support: A wellness subsidy for fitness-related expenses.
  • Family Leave: Up to 6 weeks of paid leave for family bonding and care.

This position is remote and available to candidates in the United States and Canada. We are committed to equal employment opportunities and are proud to be an inclusive workplace.