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Retail Operations Leader

2 months ago

San Jose, California, United States Lakeshore Learning Materials, LLC Full time
Job Overview

Company Overview

At Lakeshore Learning Materials, we specialize in creating innovative educational resources and exceptional customer experiences for educators, families, and children. Since our inception in 1954, we have expanded into a global network, featuring a robust e-commerce platform, multiple catalogs, over 60 retail locations, a dedicated national sales team, and international offices that support our leading supply chain operations. We are committed to enhancing our infrastructure for scalability, leveraging data-driven strategies, and utilizing technology to boost efficiency and provide the best tools for our team. Our focus remains on cultivating a diverse workforce of talented individuals who inspire each other’s curiosity, embrace challenges, and view each day as a new opportunity for growth.

Position Summary

While a background in education is not mandatory, a willingness to learn is crucial. As a key member of the store management team, you will actively contribute to developing a high-performing team, driving store sales, and delivering an exceptional retail experience for our customers in a dynamic and fast-paced environment that requires operational expertise. This role is indeed challenging, but it comes with significant rewards.

Exceptional customer service is at the heart of our mission.
Our enthusiastic and approachable attitude towards exceeding customer expectations is a defining characteristic of every Lakeshore Learning Store across the nation. Customers can always expect unparalleled service and extensive product knowledge during their visits.

Leadership by example is a hallmark of our management teams.
This principle is essential in uniting our successful retail team. Every contribution, no matter how small, is worthy of recognition and celebration.

Key Responsibilities

Talent Development

• Recruit and nurture a motivated, sales-oriented team
• Participate in the training and development of new store associates

Service Excellence

• Exceed customer service expectations
• Gather and relay customer feedback regarding product use in educational and home settings
• Foster unique and lasting relationships with customers

Revenue Growth & Operational Efficiency

• Optimize sales and manage controllable expenses
• Ensure visual merchandising and signage meet company standards
• Adhere to retail policies and procedures as outlined by the company

Qualifications

Essential Skills & Attributes

• Strong passion for delivering outstanding customer service
• Positive and proactive management style and teamwork approach
• Excellent communication and training capabilities
• Superior time management and organizational skills
• Ability to exemplify and reinforce company standards across the team
• Strong commitment to recognizing and celebrating achievements
• Capacity to provide and receive constructive feedback
• Ability to multitask effectively to meet various demands

Requirements

• Minimum of 1 year of relevant retail management experience
• Flexibility to work a part-time schedule, including evenings and weekends
• Familiarity with retail POS systems

Additional Information

Our Commitment to You

• Starting hourly wage of $21 with potential for a 15% bonus
• 401(k) retirement plan
• Generous employee discount
• Quarterly bonus program

At Lakeshore, we recognize that our diversity strengthens us, and when everyone feels included and valued, we all succeed. We are dedicated to embracing our differences and fostering a diverse and inclusive community that reflects the educators, families, and children we serve.

Equal Employment Opportunity Policy

We select members of the Lakeshore family based on skill, merit, and exceptional talent—without regard to race, color, creed, sexual orientation, gender identity, marital status, military status, religion, age, national origin, ancestry, or any other characteristic protected by applicable law. Equality is essential for our collective success.