Business Operations Specialist

5 days ago


Green Bay, Wisconsin, United States Fleet Jobs Full time
Job Title: Business Support Specialist

At Fleet Jobs, we are seeking a highly skilled Business Support Specialist to join our team in Green Bay, WI. As a key member of our operations team, you will play a critical role in providing quality assurance and process improvement for accessorial charges through auditing.

Responsibilities:
  • Act as the primary contact for escalated accessorial questions and issues.
  • Build relationships with internal and external customers through open communication, follow-ups, and timely problem resolution.
  • Identify potential process concerns and work through them with accessorial stakeholders.
  • Identify opportunities to capture additional accessorial revenue.
  • Analyze key factor reporting of detention measurements.
Requirements:
  • High school diploma or GED.
  • Two years of customer service experience preferred.
  • Desire to become an expert in accessorial systems and processes.
  • Able to manage multiple tasks and projects at a time.
Benefits:
  • Partial scheduled remote options after one year in role dependent upon associate meeting the performance expectations of the role.
  • Company-paid life insurance.
  • 401(k) savings plan with company match.
  • Paid time off and paid holidays.
  • Results-based incentive pay program where you can earn above and beyond your base pay.
  • Tuition reimbursement.


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