Operations Specialist

17 hours ago


Green Bay, Wisconsin, United States RTA US Full time
Job Overview

Russell Tobin's client, a leading Commercial bank, is seeking a skilled Operations Specialist to work remotely. As a key member of the team, you will be responsible for performing a variety of operational tasks, ensuring the smooth execution of complex processes and functions.

Key Responsibilities
  • Take ownership of entire processes from receipt to resolution, researching issues as they arise and analyzing information as needed.
  • Exercise sound judgment within guidelines, coordinating information among various operational areas and business lines.
  • Effectively communicate with customers, aligning with the Client's brand standards.
  • Act as an escalation point for less senior technicians, providing training as needed.
  • Identify and report fraud to management and the Financial Intelligence Department when necessary.
  • Maintain compliance with all regulations and rules pertaining to the operational area.
  • Identify efficiency opportunities and present ideas to leadership for review.
  • Receive and review incoming work, prioritizing accordingly and contacting appropriate resources as needed to meet SLAs.
  • Minimize risk by following all regulations and rules, reporting deficiencies to leadership.
  • Assist in the development and presentation of training.
  • Escalate suspected fraud to the Financial Intelligence Department and leadership for resolution.
  • Enter transactions into PC, verify accuracy, and balance general ledger accounts/applications.
  • Resolve complex customer issues using multiple resources and records.
  • Provide fast, effective, accurate, and courteous service to customers and banks.
  • Prepare, edit, distribute, and/or correct specialized and/or complex documents.
  • Provide regular reports on customer feedback and trends in problems or situations involving various product activities.
  • Review processes and procedures for accuracy and efficiency opportunities, recommending to leadership as applicable.
Requirements
  • Associate's Degree or equivalent combination of education and experience in Business, Finance, or a related field.
  • 2-4 years of experience in Business, Finance, or Operations.
  • 3-5 years of experience in Banking or Financial Services.
What We Offer

Russell Tobin offers eligible employees comprehensive healthcare coverage, supplemental coverage, a 401(k)-retirement savings plan, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with preferred vendors.


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