Customer Support Representative

5 days ago


Louisville, Kentucky, United States Apex Systems Full time
Customer Support Specialist Opportunity

Apex Systems is seeking a skilled Customer Support Specialist to join their team on a special project. This project involves proactively engaging with existing customers who are at risk of plan cancellation or are behind on their payments. The ideal candidate will possess excellent communication skills, a customer-centric approach, and the ability to work independently in a hybrid work environment.

Key Responsibilities:

  • Provide exceptional customer support through proactive outreach and issue resolution
  • Identify customer pain points and gather information to inform future business decisions
  • Collaborate with internal stakeholders to develop and implement effective solutions
  • Utilize a CRM platform to manage customer interactions and data

Requirements:

  • 1 year of experience in customer-facing roles or call center environments
  • Basic proficiency in Microsoft Excel and CRM platforms
  • Strong communication and problem-solving skills

For more information, please submit an application to discuss this opportunity further.



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