Account Manager

2 days ago

Trumbull, Connecticut, United States Health Plan One Full time

The Account Manager will play a pivotal role in fostering and expanding Health Plan One's client relationships, driving customer retention and growth. As a client advocate and advisor, they will cultivate meaningful daily interactions to deepen customer relationships.


Key Responsibilities:
  • Develop and execute client programs to ensure effective facilitation, coordination, and implementation.
  • Provide consultative support to clients, helping them meet business objectives and goals.
  • Manage and track deliverables to ensure service delivery of key client and Health Plan One success factors.
  • Build and maintain positive relationships with clients and internal departments to deliver services as outlined in program objectives.
  • Offer solutions to enhance client performance and expand services provided by Health Plan One.
  • Conduct regular internal operational meetings to review performance and maintain a working knowledge of the entire call center operation.
  • Collaborate with quality assurance to ensure consistency in call evaluations.
  • Manage change management processes for assigned clients and resolve conflicts in a timely manner.
  • Perform other related duties as assigned.


Required Skills and Abilities:
  • Bachelor's Degree in Marketing or relevant concentration.
  • 3 years of experience in a client-facing account management or client services role.
  • Ability to solve complex problems in a customer-facing role.
  • Discipline and organization to manage multiple priorities simultaneously.
  • Strong relationship management skills, both internally and externally.
  • Strength in gaining consensus across a multidisciplinary team (internal & external partners, client).
  • Proven ability to understand customer data and make recommendations to operations/client based on analytics.
  • Excellent verbal, written, and Microsoft Outlook skills.
  • Strong experience in creating and presenting customer presentations.
  • High level of integrity, judgment, and follow-through.
  • Strong attention to detail.


Preferred Skills and Abilities:
  • Experience in a business-to-business customer environment with health plans or within healthcare.


Physical Requirements:
  • Prolonged periods of sitting at a desk and working on a computer, typically in an office environment (constant noise, fluorescent overhead lighting).
  • Ability to travel 25%.

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