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Regional Operations Manager

2 months ago

Santa Monica, California, United States Kalologie Santa Monica Full time

Job Summary:

Kalologie Santa Monica is seeking a highly skilled and experienced Regional Operations Manager to oversee the daily operations of our medspa. As a key member of our leadership team, you will be responsible for ensuring the smooth operation of our clinic, managing sales and customer service, and leading a high-performing team.

Key Responsibilities:

  • Operational Excellence: Oversee daily clinic operations, ensuring adherence to company standards, policies, and procedures. Manage sales, customer service, employee performance, and administrative functions effectively.
  • Revenue Growth: Achieve and surpass monthly revenue targets set by the Executive Leadership Team.
  • Performance Monitoring: Track and analyze clinic performance metrics, including revenue, profit margins, practitioner sales, discounts, budgets, and client acquisition/retention.
  • Team Development: Recruit, retain, and nurture a high-performing, diverse team. Support staff development through regular one-on-one meetings and targeted training.
  • Leadership Presence: Actively engage in the clinic to lead by example, enhance employee skills, and foster client loyalty and brand awareness through exemplary customer service.
  • Client Feedback Management: Monitor, address, and report on client feedback, ensuring effective communication with both management and staff.
  • Professional Collaboration: Collaborate with colleagues and management while maintaining confidentiality regarding clients, employees, and company matters.
  • System Improvement: Identify and implement improvements to systems, policies, and procedures to boost efficiency and service quality.
  • Additional Support: Assist the leadership team with other tasks or responsibilities as needed.

Requirements:

  • Education: High School diploma required; Bachelor's degree preferred.
  • Experience: Minimum of 5 years of relevant experience, ideally within retail, hospitality, or the spa industry. At least 3 years of experience in managing teams to achieve high performance.
  • Leadership Skills: Proven ability to lead, coach, and develop employees to meet and exceed goals.
  • Flexibility: Willingness to work a flexible schedule, including early mornings, evenings, weekends, and holidays.
  • Problem-Solving: Demonstrated ability to learn quickly, anticipate challenges, and develop effective solutions.
  • Organizational Skills: Highly organized with the ability to manage multiple tasks simultaneously, maintain focus, and adapt to changing situations.
  • Communication: Excellent written, verbal, and active listening skills with the ability to communicate effectively across all levels of the organization.
  • Technical Proficiency: Proficient with computers and phone systems, including Microsoft Office (Word, Excel, Outlook), and capable of quickly learning new technologies.