Executive Meeting Manager

3 weeks ago

San Antonio, Texas, United States HEI Hotels and Resorts Full time
About Us

Located on the world famous San Antonio River Walk, the upscale Westin Riverwalk Hotel offers our associates the opportunity to work in a beautiful location, in a city rich with history and culture. In addition to our health insurance plans and employer matching 401(k) plan, our associates enjoy a host of on-site benefits that include free meals, free bus passes, and heavily discounted parking in a downtown location. Associates at the Westin Riverwalk have access to the Marriott Room Rate Discount program, which offers room rate discounts at thousands of hotels located throughout the world, with many of these hotels offering a 20% discount for food and beverages.

Job Summary

The Executive Meeting Manager brings to bear their organizational and detailing skills to identify and implement profitable execution of all groups. Ensure that each group that the manager is responsible for meets or exceeds their revenue expectations based on their contracts. Active and positive contribution towards a high-performance culture within the Sales and Conference Services Departments through customer advocacy, sustained revenue achievement, communication, and team participation.

Responsibilities
  1. Understand the importance of raising the meeting planner evaluation scores and implement effective methods to ensure exceeding meeting planner satisfaction.
  2. Optimize room rental charges.
  3. Consistently participate in the re-booking of repeat business by having a track record of long-term client relationships.
  4. Actively participate in industry-related organizations.
  5. Thorough knowledge of sales techniques, including strong closing skills as well as negotiating skills.
  6. Comfortable with hotel site inspections and client presentations.
  7. Excellent creative skills to provide innovative set-ups, menus, and functions for groups.
  8. Ability to generate creative and innovative menus while working closely with Chef on pricing specialty menus.
  9. Work closely with the banquet department on operations and event execution.
  10. Ability to quickly evaluate alternatives and decide on a plan of action.
  11. Provide overall direction, coordination, and ongoing evaluation of operations.
  12. Detailed execution of all banquet event orders generated by the Conference Services Department.
  13. Experience providing Audio/Visual equipment and operating Audio/Visual as a profit center.
  14. Excellent knowledge of computers, Sales software, Word, and Excel.
  15. Monitor group room blocks and pick up, generate detailed resumes for the operating departments.
  16. Ability to work with outside vendors to ensure client satisfaction for all events/groups.
  17. Comply with attendance rules and be available to work on a regular basis.
  18. Perform any other job-related duties as assigned.
Qualifications

Prior experience in the field of hospitality with specific experience in catering sales is essential. 2+ years within the Hospitality Industry required. Must have experience at a similar size and quality hotel. High School Diploma required; Bachelor's Degree preferred. Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, etc. Knowledge of sales skills, revenue management, training, and motivation of peers. Knowledge of hotel features, benefits, and competing hotels within the market. Ability to execute appropriate action plans. Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. Ability to work effectively under time constraints and deadlines. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public, etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental, and financial wellness, creating value in your most important investment - you For your physical and mental wellness, we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick, and Holiday programs are available for you to rejuvenate with time off. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal, and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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