Account Manager

2 weeks ago

Chattanooga Tennessee, United States Charger Logistics Inc Full time
About Charger Logistics Inc.

Charger Logistics Inc. is a world-class asset-based carrier with a strong presence across North America. With over 20 years of experience providing top-notch logistics solutions, we have evolved into a leading transport provider, continuously growing and expanding our services.

Our Company Culture

We invest time and resources into our employees, providing them with the opportunity to learn and grow their expertise, and work their way up the career ladder. We are an entrepreneurial-minded organization that welcomes and supports individual ideas and strategies.

Job Responsibilities
  • Build Strong Customer Relationships: Establish and maintain strong relationships with customers through regular communication to ensure their day-to-day and long-term needs are met.
  • Manage Customer Expectations: Provide exceptional customer service by managing customer expectations and delivering on their needs.
  • Collaborate with Implementation Team: Work with the implementation team to ensure successful opportunities and accuracy in our pricing program.
  • Participate in Rate Matrix Reviews: Participate in rate matrix reviews to ensure profitability and competitiveness for key accounts.
  • Participate in Rate Calculations and Presentations: Participate in rate calculations, report preparation, and customer presentations for all large-spend bids.
  • Ensure Customer Commitments: Ensure customer commitments are met by working with internal teams and executing operational tasks as needed.
  • Identify and Build New Business Relationships: Identify, manage, and build new business relationships in the target market.
  • Collaborate with Customer Service Manager: Collaborate and provide assistance to the Customer Service Manager in delivering optimal transportation service solutions.
  • Maintain Client Database: Maintain a database of clients, prospects, partners, and vendors.
  • Monitor Market Conditions: Monitor market conditions, product innovations, and competitors' products, prices, and sales.
  • Perform Administrative Duties: Perform administrative duties, such as preparing sales budgets and reports, keeping sales records, and filing expense account reports.
  • Consult with Clients: Consult with clients to resolve problems and provide ongoing support.
  • Coordinate Meetings: Coordinate prospect, sales, and current customer meetings working closely with the VP of Sales/CS.
Requirements
  • Proven Track Record: Proven track record with a strong focus on account management, setting appointments, presenting, and meeting with customers, pricing, proposals, and closing deals.
  • Experience in Transportation and Logistics: 2+ years of sales and account management experience in the transportation and logistics field is preferred.
  • Education: Recent college or university degree in Marketing or Business-related field is required.
  • Previous Experience: Previous experience in an analyst role and/or in pricing function is an asset.
  • Technical Skills: Ability to understand business processing requirements using technology and conceptualize creative solutions to implement them.
  • B2B Sales Experience: Experience working in B2B sales involving complex deals is an asset.
  • Sales Planning Skills: Strong knowledge and understanding of the sales planning process.
  • Communication Skills: Strong verbal, written, and presentation skills, as well as strong interpersonal and customer relation skills.
  • Negotiation Skills: Strong negotiation skills with proven closing ability.
  • Independence and Teamwork: Ability to function independently with little or no supervision as well as function in a team environment.
Benefits
  • Competitive Salary
  • Career Growth Opportunities
  • Healthcare Benefit Package

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