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Account Solutions Manager

2 months ago

Chattanooga, Tennessee, United States Kenco Transportation Management, LLC Full time
Job Description

About the Position

This position is responsible for, but not limited to, managing a group of accounts. They will have operational, relationship, and P&L accountability for their account(s). The Account Solutions Manager will manage a team with the primary goal of meeting and exceeding customer expectations, providing superior customer service, and achieving service and savings goals. Responsibilities may be expanded to support other verticals/customers across the organization. This position operates at a strategic level and is customer C-Level facing.

Key Responsibilities

  • Responsible for operations and its customers to ensure the highest level of efficiency, quality, and customer service possible while maintaining focus on the customer's goals, metrics, and continuous improvement.

• Drives, promotes, and develops synergies between operations, transportation, and support services.

  • Drives and coordinates the customer business reviews process for customers identified within the network.
  • Delivers (implements and manages) targeted project savings and develops appropriate tools to monitor performance in a defensible, accurate manner.
  • Accepts complete accountability for account P&L, customer savings satisfaction.
  • Recruits and trains team members to support the customer(s).
  • Manages organizational issues involving customer's various functional areas and multiple customer locations.
  • Manages carrier relationships with carrier sourcing team and assists in the contracting process.

• Serves as the primary customer contact for pricing, timing, and statement of work development for all system enhancement requests in collaboration with Kenco Transportation Management, LLC's Information Technology services.

• Responsible for coordinating and directing all activities associated with setting up new services/programs for all existing and new clients in the network.

• Works directly with customers to obtain forecasts as outlined in service agreements and to monitor and manage forecast accuracy.

• Monitors and communicates customer index/profile characteristics and ensures alignment with service agreement pricing assumptions.

• Drives and coordinates the strategic account planning process (SAP) for all strategic customers within the network.

• Drives and coordinates rate negotiation process in the event of profile and/or scope changes with customer profiles as outlined in the service agreement.

• Develops presentations and presents information professionally to internal and external management/customers.

  • Other duties as assigned by the VP of Transportation Management.

Qualifications

  • Bachelor's degree in Business Administration or Operations Management field required.
  • 3+ years of progressive leadership experience and substantial relevant experience in Account Management required.
  • A minimum of 1 year managing a multi-function/location team.
  • Working knowledge of service agreements, business profiles, and pricing is preferred.
  • Ability to perform job functions with humility and the highest level of professionalism.
  • Ability to read and interpret documents such as service agreements, pricing models, operating and maintenance instructions, and procedure manuals.
  • Strong interpersonal skills with the ability to develop trust among management, peers, and customers.
  • Ability to read and write routine reports and correspondence.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Must have strong interpersonal skills and be able to establish trust with all internal/external customers.
  • Highly proficient in the use of MS Office – Project, Excel, PowerPoint, Outlook, & Word.
  • Ability to manage and prioritize multiple projects and meet specific goals and deadlines.
  • Experience using warehouse, inventory, financial, and transportation management systems preferred.
  • Experience in FDA requirements preferred.
  • Must have very strong customer service skills.

Competencies

• Business Acumen - Knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization.

  • Communicate for Impact - Devoting the time and resources necessary to communicate the strategic vision, direction, priorities, and progress of the team for which you are responsible.
  • Leading People - Ability to develop and implement strategies to maximize employee performance and foster employee engagement in meeting the organization's strategy.
  • Managing Transitions / Change Management - Effectively plans, manages, and communicates changes in processes with appropriate stakeholders.
  • Relationship Management - Building and maintaining relationships with internal partners to successfully complete projects and organizational objectives.
  • Strategic Agility - Gains perspective and balances the pressure between daily tasks and strategic actions that impact the long-term viability of the organization.

Travel Requirements

  • This position is expected to travel approximately 25% - 50%.
  • A passport is not required, but recommended.