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Family Shelter Support Specialist
2 months ago
About Lighthouse
Lighthouse MI is a dynamic non-profit organization, founded in 2019, dedicated to addressing poverty within the Metro Detroit area. We serve as a guiding light by providing essential assistance with immediate needs, housing initiatives, and supportive services. Our organization operates Spero Housing Group and HandUp.
Position Overview
The Case Manager will engage directly with families residing in Lighthouse's Emergency Family Shelter. Key responsibilities include delivering housing case management, linking families with vital resources, and facilitating their transition to stable, permanent housing.
Key Responsibilities
- Conduct screenings and intakes for the shelter program
- Manage a caseload of families
- Provide nightly updates to the shelter team
- Deliver intensive, weekly case management
- Support operations at shelter locations
- Complete asset and needs assessments
- Screen and connect families to various housing programs
- Assist families in obtaining affordable housing
- Document timely case notes and service transactions
- Support individuals transitioning out of the shelter
- Encourage collaborative solutions across agencies
- Ensure proper maintenance of client records
- Provide emergency phone support and after-hours assistance
Required Qualifications
- Personal or professional experience with individuals facing homelessness
- Associate's degree
- 1-2 years of experience in human/social services or case management
- Ability to pass a background check
- Reliable transportation
- Proficient in Microsoft Office Suite
- Adaptability and multitasking abilities
- Experience working with diverse populations
- Availability to work evenings and weekends
Preferred Qualifications
- Bachelor's or master's degree in a relevant field
- Over 2 years of experience in human/social services
- Understanding of social factors affecting economic instability
- Experience with HMIS
- Ability to work independently while coordinating with others
- Training in Harm Reduction, Trauma-Informed Care, Housing First, and SPDAT
- Strong communication skills
- High emotional intelligence
- Integrity and ability to lead in a dynamic environment
Additional Responsibilities
- Maintain authorization to transport clients
- Facilitate inter-agency collaborative solutions
- Ensure proper maintenance of client records
- Utilize various case management tools
- Implement program guidelines and uphold agency values
- Assist with front-desk operations and crisis calls
- Participate in task forces and committees
Disclaimer
The above statements outline the general nature and level of work performed. All personnel may be required to undertake duties outside of their usual responsibilities.
Physical Requirements
The role typically involves working in an office setting and utilizing office equipment. Reasonable accommodations may be provided for individuals with disabilities.
Comprehensive benefits package including medical, dental, vision, life insurance, and matching 401(k).
Lighthouse is an equal opportunity employer.
Applicants are encouraged to submit a cover letter and resume online.
Applications will be accepted on an ongoing basis.
