Shelter Case Manager

3 hours ago


Pontiac, Michigan, United States Lighthouse Full time
Job Title: Shelter Case Manager

Lighthouse is seeking a highly motivated and experienced Shelter Case Manager to join our team. As a key member of our Homeless Services team, you will be responsible for providing housing case management and connecting households with resources to obtain and sustain housing.

Key Responsibilities:
  • Perform screenings and intakes for the shelter program via the Homeless Management Information System (HMIS)
  • Maintain a caseload of 15-20 households
  • Manage the nightly check-in process for the shelter program
  • Provide nightly communication to the shelter team regarding new clients, exited clients, and any specific needs or requests
  • Provide intensive, weekly case management to individuals and families experiencing homelessness
  • Assist in providing weekly daytime or evening support at our shelter locations
  • Complete asset/needs assessments and assist clients in developing and implementing an Individual Service Plan outlining their goals and relevant action steps
  • Use the Mainstream Benefits Access Tool to screen and connect households to appropriate benefits
  • Screen and connect households to various internal and external housing programs and resources
  • Assist households in searching for and locating affordable housing, including securing documents needed to apply for housing
  • Complete Housing Quality Standards (HQS) Inspections when moving a client into housing
  • Complete timely case notes and service transactions via HMIS and collect needed data to support the measurement of program outcomes
  • Complete shelter exit interviews and assist individuals transitioning out of shelter with discharge planning
  • Refer clients to Follow-up Care program, upon exiting the shelter into housing
  • Foster inter-agency collaborative solutions to help clients attain long-term stability
  • Ensure the proper maintenance of client files and records
  • Assist with rotating emergency phone support as needed
  • And assist with after-hours remote access to the building for clients, as needed
Requirements:
  • Lived or professional experience working with people experiencing homelessness or extreme levels of poverty in the US
  • Associates degree
  • 1-2 years' experience in a role directly or indirectly related to human/social services and/or case management
  • Ability to pass a rigorous background check, including child welfare screenings and clearings
  • Reliable transportation to transport clients and maintenance of automobile insurance
  • Valid driver's license
  • Knowledgeable in Microsoft Office Suite and Google Apps
  • Flexibility and the capacity to prioritize tasks in a rapidly changing environment
  • Ability to multitask effectively in a fast-paced environment
  • Ability to work with a challenging and diverse population
  • Ability to work evenings and weekends
Preferred Qualifications:
  • BSW from a 4-year accredited college or university or master's degree in a related field
  • 2+ years' experience in a role directly or indirectly related to human/social services and/or case management
  • An understanding of the social constructs impacting those experiencing economic instability
  • Knowledge of the social services landscape in Oakland County and surrounding areas
  • HMIS experience
  • Ability to self-regulate and work independently while coordinating with other staff
  • An appetite for innovation and creative problem-solving
  • Harm Reduction, Trauma Informed Care, Housing First, and SPDAT training
  • Proven ability to work effectively with racially and ethnically diverse clients and teams
  • Experience in managing and leading teams
  • Ability to build consensus and resolve conflict; exhibits willingness to have difficult conversations
  • Exceptional communication ability, both written and oral
  • Ability to listen and accept feedback constructively
  • Possess high emotional intelligence skills
  • Unwavering personal integrity
  • Ability to lead in a fast-paced, demanding, constantly changing environment


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