IT Help Desk Specialist

3 weeks ago

Pontiac, Michigan, United States Oakland Family Services Full time
About the Opportunity

The IT Help Desk Specialist is a key member of our team, responsible for providing technical support and assistance to our staff. This role requires a strong understanding of computer systems, hardware, and software, as well as excellent communication and problem-solving skills.

Key Responsibilities
  • Install, configure, and troubleshoot desktop hardware and software
  • Provide user support and customer service on company-supported computer applications and platforms
  • Diagnose and resolve technical hardware and software issues
  • Research questions using available information resources
  • Advise users on appropriate action
  • Follow standard help desk procedures
  • Identify and escalate situations requiring urgent attention
  • Redirect unresolved issues to the next level of support staff
  • Stay current with system information, changes, and updates
  • Keep records of IT problems and their resolution using the IT Ticket system
Requirements
  • Associate degree required; bachelor's degree in computer-related discipline preferred
  • Training and experience in Computer Information Systems and networking
  • Experience with Microsoft Windows and Office products
  • Experience with Apple devices: iPhone, iPad, MacBook
  • Experience with Mobile Device Management (MDM)
  • Experience with Microsoft 365 and their suite of applications
  • Ability to determine computer problems and to coordinate hardware and/or software solutions
  • Ability to install and configure computer systems, hardware, and peripherals
  • Ability to gather data and compile information and prepare reports
  • Ability to establish and maintain cooperative relationships with individuals and/or groups
  • Ability to analyze and solve problems
About Oakland Family Services

Oakland Family Services is a private, non-profit service organization serving our community and building brighter futures for more than 100 years. We proudly offer a continuum of prevention, education, and treatment services that span the human life cycle.

Our mission is to provide individuals and families the opportunity to build brighter futures. Our vision is to create communities of thriving individuals and families.

We prioritize having a healthy, inclusive, equitable, and effective workplace culture. We celebrate open, honest, and transparent communication and practice giving the benefit of the doubt. We believe that feedback is the breakfast of champions, and we have a staff suggestion program and a staff recognition program to support this.

We offer a warm, engaging, equitable, supportive, and inclusive work environment. We provide competitive compensation, comprehensive medical, dental, prescription, and vision coverage, flexible spending accounts, and a retirement plan with a company match.

We also offer paid time off benefits, including generous vacation, sick, personal, and bereavement days, as well as twelve paid holidays, including a floating holiday of your choice. We have an employee assistance program for you and your immediate family, a network of support for your health and well-being, and a Verizon cellular plan discount.

We are committed to diversity, equity, inclusion, and belonging. We have a family-friendly approach to work and offer flexible work schedules, hybrid and virtual work options, and a highly robust and comprehensive onboarding and training program.

We are proud to have been named a Top Workplace for ten consecutive years, voted on by our own staff. We are a workplace that puts our staff first and recognizes the importance of their families at home.

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