Office Assistant

2 weeks ago

Pontiac, Michigan, United States Oakland Family Services Full time
About the Opportunity

This is a general clerical position that involves a variety of tasks, including word processing, reception, and accounting. The incumbent will provide clerical service to individuals, clinicians, and support services to the professional operations of the Agency.

Key Responsibilities
  • Perform basic word processing duties, including producing documents from case records, correspondence, schedules, reports, and charts.
  • Acquire and maintain a working knowledge of the agency's Electronic Health Records.
  • Compile and maintain case records for the Specialized Services for Youth department, maintaining appropriate chart protocols.
  • Provide customer service to ensure a welcoming environment for persons being served, directing them appropriately, and meeting their needs with satisfaction.
  • Compile and monitor statistical information and conduct other daily routines as required.
  • Operate office machines, fax machines, and perform other similar work as assigned.
  • Operate the telephone system, taking and distributing messages to key personnel.
  • Welcome and direct any persons coming to the agency, providing information and conveying messages as appropriate, and informing staff of the arrival of clients or visitors.
  • Develop a basic knowledge about the Agency, the services offered, and the responsibilities of key personnel.
  • Responsible for incorporating principles of diversity, equity, and inclusion in work processes and job functions, promoting a feeling of welcoming, belonging, and acceptance to all clients and staff.
Requirements
  • High School graduate or equivalent, including training in word processing, typing, communications, and general office procedures.
  • Knowledge of Microsoft Office software.
  • Computer skills preferred, including data entry and use of electronic records.
  • Strong customer service skills and experience.
  • Selected candidates must possess a sensitivity to the diversity of the agency's service population, including differences of culture, race, religion, gender, sexual orientation, and socioeconomic status.
About Oakland Family Services

Oakland Family Services is a private, non-profit service organization serving our community and building brighter futures for more than 100 years. We proudly offer a continuum of prevention, education, and treatment services that span the human life cycle.

We prioritize having a healthy, inclusive, equitable, and effective workplace culture, with ten defined cultural value statements that dictate how we operate. Our CEO has an open-door policy and hosts regular staff lunches and townhalls to answer questions.

We practice giving the benefit of the doubt, believe that feedback is the breakfast of champions, and have a staff suggestion program. We want our team members to feel valued, so we have a staff recognition program.

We have a variety of benefits, including competitive compensation, comprehensive medical, dental, prescription, and vision coverage, flexible spending accounts, and a retirement plan with a company match.

We also offer paid time off benefits, including generous vacation, sick, personal, and bereavement days, as well as twelve paid holidays, including a floating holiday of your choice.

We are committed to diversity, equity, inclusion, and belonging, and have a family-friendly approach to work. We offer flexible work schedules, hybrid and virtual work options, and a highly robust and comprehensive onboarding and training program.

We are proud to have been named a Top Workplace for ten consecutive years, voted on by our own staff.

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