IT Support Specialist
3 weeks ago
The IT Help Desk Specialist is a key role at Oakland Family Services, responsible for providing technical support and assistance to staff members. This position requires a strong understanding of computer systems, hardware, and software, as well as excellent communication and problem-solving skills.
Key Responsibilities- Install, configure, and troubleshoot desktop hardware and software
- Provide user support and customer service on company-supported computer applications and platforms
- Diagnose and resolve technical hardware and software issues
- Research questions using available information resources
- Advise users on appropriate action
- Follow standard help desk procedures
- Identify and escalate situations requiring urgent attention
- Redirect unresolved issues to the next level of support staff
- Stay current with system information, changes, and updates
- Keep records of IT problems and their resolution using the IT Ticket system
- Associate degree required; bachelor's degree in computer-related discipline preferred
- Training and experience in Computer Information Systems and networking
- Experience with Microsoft Windows and Office products
- Experience with Apple devices: iPhone, iPad, MacBook
- Experience with Mobile Device Management (MDM)
- Experience with Microsoft 365 and their suite of applications
- Ability to determine computer problems and to coordinate hardware and/or software solutions
- Ability to install and configure computer systems, hardware, and peripherals
- Ability to gather data and compile information and prepare reports
- Ability to establish and maintain cooperative relationships with individuals and/or groups
- Ability to analyze and solve problems
Oakland Family Services is a private, non-profit service organization serving our community and building brighter futures for more than 100 years. We proudly offer a continuum of prevention, education, and treatment services that span the human life cycle.
We prioritize having a healthy, inclusive, equitable, and effective workplace culture. Our CEO wants to get to know staff personally and has an open-door policy. We practice giving the benefit of the doubt, believe that feedback is the breakfast of champions, and want our team members to feel valued.
We offer a wide range of benefits, including competitive compensation, comprehensive medical, dental, prescription, and vision coverage, flexible spending accounts, retirement plan with a company match, and more.
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