IT Support Specialist

3 weeks ago


Pontiac, Michigan, United States Oakland Family Services Full time
About the Opportunity

The IT Help Desk Specialist is a key role at Oakland Family Services, responsible for providing technical support and assistance to staff members. This position requires a strong understanding of computer systems, hardware, and software, as well as excellent communication and problem-solving skills.

Key Responsibilities
  • Install, configure, and troubleshoot desktop hardware and software
  • Provide user support and customer service on company-supported computer applications and platforms
  • Diagnose and resolve technical hardware and software issues
  • Research questions using available information resources
  • Advise users on appropriate action
  • Follow standard help desk procedures
  • Identify and escalate situations requiring urgent attention
  • Redirect unresolved issues to the next level of support staff
  • Stay current with system information, changes, and updates
  • Keep records of IT problems and their resolution using the IT Ticket system
Requirements
  • Associate degree required; bachelor's degree in computer-related discipline preferred
  • Training and experience in Computer Information Systems and networking
  • Experience with Microsoft Windows and Office products
  • Experience with Apple devices: iPhone, iPad, MacBook
  • Experience with Mobile Device Management (MDM)
  • Experience with Microsoft 365 and their suite of applications
  • Ability to determine computer problems and to coordinate hardware and/or software solutions
  • Ability to install and configure computer systems, hardware, and peripherals
  • Ability to gather data and compile information and prepare reports
  • Ability to establish and maintain cooperative relationships with individuals and/or groups
  • Ability to analyze and solve problems
About Oakland Family Services

Oakland Family Services is a private, non-profit service organization serving our community and building brighter futures for more than 100 years. We proudly offer a continuum of prevention, education, and treatment services that span the human life cycle.

We prioritize having a healthy, inclusive, equitable, and effective workplace culture. Our CEO wants to get to know staff personally and has an open-door policy. We practice giving the benefit of the doubt, believe that feedback is the breakfast of champions, and want our team members to feel valued.

We offer a wide range of benefits, including competitive compensation, comprehensive medical, dental, prescription, and vision coverage, flexible spending accounts, retirement plan with a company match, and more.



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