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Hospitality Services Supervisor

2 months ago

Stony Point, United States Presbyterian Church USA Full time

Company Overview:
Stony Point Center


is situated in the picturesque Hudson River Valley, a serene environment dedicated to welcoming individuals from diverse backgrounds, promoting dialogue, inspiring spiritual endeavors, and combating systemic racism and institutional poverty.


Owned and managed by the Presbyterian Church (USA) for over four decades, Stony Point Center spans 30 acres of natural beauty, gardens, and farmland.

The Meditation Space, Labyrinth, and Art Space provide opportunities for guests to explore faith, creativity, community, and leadership development.

Position Purpose:


Ensure an exceptional guest experience while fully addressing the needs of our visitors and their group representatives.

This role serves as the primary representative of Stony Point Center.

Oversee all facets of guest interactions at the front office, manage the requirements of guest groups, and supervise housekeeping and custodial services related to the guest experience.


Roles and Responsibilities:


Collaborate effectively with the Group Reservation Department to facilitate a smooth transition for guest groups upon arrival and throughout their stay.

Address any guest concerns that may arise during their visit or afterward.
Provide oversight and support for the Housekeeping department, ensuring all staff receive proper training and are efficiently scheduled.
Maintain an adequate inventory of supplies.
Supervise and support guest services associates.

Ensure all group meeting spaces are clean and properly arranged prior to each group's arrival, including any technological requirements.

Respond to the unique needs of each guest group as they arise.
Oversee the inspection process for guest sleeping and meeting rooms.
Act as Manager on Duty.
Responsible for the management and appropriate use of the Campbrain system.

Essential Position Requirements:
Bachelor's degree in a field related to people management or equivalent experience in the hospitality sector.
Proven experience in a customer service role.
Demonstrated ability to manage personnel and systems.
Strong supervisory capabilities.
Excellent project and time management skills.
Strong written and verbal communication skills.
Ability to delegate effectively and assist employees in setting and achieving appropriate goals.
Ability to engage and communicate with individuals from various racial and ethnic backgrounds.
Ability to foster a team-oriented and consensus-driven approach to problem-solving.
Exceptional customer service skills and the ability to manage crises with composure.
Proven ability to learn and integrate new management software.
Basic understanding of A/V technology.
Conflict resolution skills.

Helpful Skills:
A profound understanding and commitment to cultural and racial inclusivity.
Values diverse groups, ethnicities, genders, communities, cultural constituencies, and perspectives.
Able to relate well to individuals from all walks of life and various theological viewpoints.
Proficiency in one or more languages other than English is advantageous.

Required Competencies:
Deep understanding and commitment to cultural and racial inclusivity. Values diverse groups, ethnicities, gender expressions, communities, cultural constituencies, and perspectives.
Ability to manage conflict effectively.
Strong collaborative spirit.
Willingness to learn from others.
Ability to work independently.
Capable of thriving in a fast-paced and high-pressure environment.

Physical Requirements:
Requires the ability to see, hear, speak, type, write, and move between locations while performing tasks.
May involve lifting up to 25 lbs in support of housekeeping and guest services staff.
Requires residing on campus when serving as Manager on Duty if living a significant distance away.
Weekend and evening work may be required.

Additional Information/Benefits:


We believe that a balanced life, encompassing work, leisure, and spiritual growth, enhances our well-being and productivity as colleagues at the Presbyterian Center.

The Presbyterian Church (U.S.A.) offers a competitive benefits package for eligible employees, including Medical, Dental, Pension Plan, Short-Term and Long-Term Disability, Employee Assistance Program (EAP), Flexible Spending accounts, 403(b) Retirement Savings Plan, Vacation Days, Sick Days, and Paid Holidays.


A Corporate Commitment:


Our faith in God inspires our dedication to the values of diversity, equity, inclusion, and belonging, grounded in scripture, the Constitution of the Presbyterian Church (U.S.A.), and the actions of the General Assembly of the Presbyterian Church (U.S.A.).

The Presbyterian Church (U.S.A.) is committed to being an Equal Employment Opportunity Employer, including gender identity and sexual orientation.

Candidates from Presbyterian communities in the global south and other historic Presbyterian Communities of Color, preferably with theological training and fluency in languages other than English, are encouraged to apply.