Hospitality Service Representative

2 months ago


Dana Point, California, United States Hilton Hotels & Resorts Full time
Position Overview

As a Hospitality Service Representative, your primary responsibility will be to warmly welcome and register guests, ensuring a seamless check-in and check-out experience. This role is vital in our commitment to providing exceptional customer service and enhancing the financial success of our establishment.

Key Responsibilities
  • Greet guests with a friendly demeanor and assist with the registration process.
  • Facilitate the check-out procedure, ensuring accuracy in billing and payments.
  • Address guest inquiries and resolve any issues promptly to maintain high satisfaction levels.
  • Collaborate with other departments to ensure a cohesive guest experience.
Qualifications

The ideal candidate will possess strong communication skills, a customer-oriented mindset, and the ability to thrive in a fast-paced environment. Previous experience in hospitality or customer service is preferred.



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